I have a major problem. Please read everything I write here today. I feel like yall are...

GetHuman-tigerima's customer service issue with Facebook from August 2019

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The issue in GetHuman-tigerima's own words
I have a major problem. Please read everything I write here today. I feel like yall are not reading my messages that I write here as this is the **th time Ive done this. **I've been using my ad account for many years and spent almost **,*** dollars. Recently I added an American Express card to my ads account as my primary payment method. After a short period of time that card was declined. I contacted American Express and they said everything was fine on their end and that facebook had sent them a * dollar charge when confirming that card which they accepted. **Now when I try to add that card it says its declined, then my ad account gets suspended immediately after. There is nothing wrong with the card, as I see it there is a problem internally at Facebook with my ad account. I have sent a contact email like this about ** times and had my account re-activated but every time I enter the card it says declined then Im locked out again. **I just created a brand new Facebook page and went to the billing settings and added that same card and it was accepted. I run a marketing agency with multiple clients. I need to be able to run ads with my credit card. I dont want to have to use this new account I created. I want to know whats wrong with my account. Please let me know what needs to be done and call me if possible at (***)***-****. **Thank you

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Facebook

Customer service issue
Reported by GetHuman-tigerima
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 592703 others
0 customers following this

Timeline

GetHuman-tigerima started working on this issue
Aug 5th, 2019 4:05pm
GetHuman-tigerima indicated the issue is not fixed yet.
Aug 5th, 2019 8:12pm

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