Facebook Customer Service Issues

I am currently experiencing difficulty recovering my Facebook account due to an issue where they are claiming my personal account is a business page. Despite providing my ID for verification purposes, they are now requesting additional proof to differentiate my account as a non-business one. I initially added my tattoo name to the page, which seems to have caused this confusion. While they are prompting me to provide a water bill or address, I am unable to prove it's a personal account. The option to contact friends for verification presents challenges as I have lost touch with the suggested contacts over the years. I am seeking alternatives to regain access to my account, especially to link it with Instagram and reconnect with individuals not on that platform. I am hopeful for a solution that does not involve contacting individuals I am not in touch with.

I'm currently experiencing difficulties regaining access to my Facebook account. I suspect the issue may be due to relocating to a different country. Despite logging in from both my known computer and phone, Facebook is still unable to verify my identity. The alternative verification method of having friends send a code has proven challenging as most have lost access to their accounts. Those I could contact mentioned issues with the provided link. I have changed my password multiple times, hoping it would suffice for verification. I'm considering providing my previous IP address as proof of ownership. The lack of viable solutions to retrieve my account is very frustrating, especially considering I am using the same device for login attempts. I am eager to regain access to my account as soon as possible.

Hello, I am seeking assistance in recovering my Facebook account. It appears that someone has changed my password. I have been attempting to use my old password, but have not been successful. Regrettably, I no longer have access to the alternate email and contact number associated with my account. I am willing to provide all necessary personal information to regain access to my account. Your help in this matter is greatly appreciated. Thank you for your anticipated assistance.

Hello, I am Brent Tremain, a Facebook user, and I recently received a message from someone claiming to be FBI Director Christopher A. Wray through WhatsApp. He informed me that I had won a Facebook contest with a $50 million prize and a Jeep. The individual provided the phone number +1 [redacted]. Additionally, he shared a photo of himself holding what appears to be a Department of Justice badge and an FBI identification card, which both seem suspicious. Upon researching online, I discovered that the name matches the FBI Director's name, but the photo used by the person does not resemble the director. I suspect this may be a scam and would appreciate it if you could confirm the authenticity of this claim. I intend to report this individual to the authorities if necessary. Thank you, Brent Tremain Western Australia

I recently created a Facebook account for university groups, but it was disabled without any explanation. I suspect it was either hacked or due to adding friends too quickly. I am willing to change my password or adjust my behavior to comply with policies if needed. I provided a clear photo of myself which matched my other photos, yet my account remains disabled. It is genuinely me, and I feel embarrassed to have lost access after connecting with friends and family. I am open to providing additional verification, like a passport photo, to address any security concerns. I believe there has been a mistake in disabling my account and kindly request another opportunity to use it.

Trying to assist a friend to recover their hacked Facebook account has been an upsetting experience. Despite trying various recovery methods, none have been successful. Initially, using the forgotten password option, it mentioned a hacker had changed the password seven hours prior. Next, attempting the Secure Account option led to a dead-end as the linked email had not been accessed in years and was inaccessible. Even the "No longer have access to these?" feature failed to provide a solution. The two given choices, entering the password or stating no access to the email, only created frustrating loops with no progress. To worsen matters, the email recovery process for the Hotmail account was equally fruitless. We urgently require guidance on reclaiming the account. The hacker has compromised the account associated with [redacted], and the previous password was wanjoo075888. Your prompt assistance would be greatly appreciated as we feel stranded with no alternative solutions.

Hello, I want to address the issue of my photos and name being used on multiple fake Facebook accounts without my permission. Despite reporting this multiple times, I have not received any response from Facebook. My boyfriend has also reached out to these accounts without any success. I am not an active Facebook user and do not have an account. I am seeking help from Facebook to protect my privacy and identity. I am willing to provide my ID proofs and my genuine Instagram account for verification purposes. Additionally, I can share the links to the fake profiles for your investigation. I hope for your assistance in resolving this matter as it is crucial for me.

This morning, as I tried to access my Facebook account after waking up, I encountered an unexpected issue. Despite not changing my password, it consistently stated that the password I entered was incorrect. Following Facebook's prompt to reset my password, I completed the reset process. Unfortunately, I was then prompted to input an authentication code from an app or a login code which I did not receive via my mobile number or email. This problem has persisted for two days, and my attempts to reach out to Facebook have been unsuccessful. I simply wish to regain access to my account. Kindly assist me in logging in.

Hello, my daughter's Instagram account seems to have been hacked and she is unable to access it to change the password or delete the account. We are struggling as there is no response from Instagram. We need immediate assistance. Additionally, when trying to create a new account, it says her email is already in use due to the old account. She is a minor with only one email permitted for use. Please consider helping us. Contact me at [redacted]

My email address [redacted] was compromised, which is linked to my Facebook account. Despite changing my Gmail password and updating my contact email to [redacted] on Facebook, the hacker still gains access by intercepting the new password sent to both emails. Since I cannot modify or delete my old Cebridge.net account due to lack of support from Suddenlink.net, the hacker repeatedly changes my Facebook password moments after it's reset. If Facebook sends the new password exclusively to [redacted] instead of sending it to both emails, I believe I could prevent the hacker from regaining access to my account.

My email *@Cebridge.net was compromised, which is the primary email for my Facebook account. The hacker accessed my Facebook by using the old *@Cebridge.net and the new B*****@***.com email addresses as contacts. Despite changing my Gmail password and submitting photo ID to Facebook numerous times, the issue persists. Facebook is sending the new password to both B*****@***.com and the hacked *@Cebridge.net email. Unfortunately, I cannot delete or change the password for *@Cebridge.net due to Suddenlink.net discontinuing support for Cebridge.net accounts. The hacker quickly changes the password after the new one is sent. It would be helpful if Facebook only sent the new password to B*****@***.com to regain control of my account.

I am experiencing a recurring issue with my ad account on Facebook regarding payment methods. Despite adding my American Express card and confirmation of a $1 charge, my card continues to be declined, leading to the immediate suspension of my ad account. Although American Express confirms no issues, my account remains locked following multiple unsuccessful attempts to rectify the situation. This problem is exclusive to my account, as I successfully added the same card to a new Facebook page without any issues. As a marketing agency owner managing various clients, the ability to run ads using my preferred credit card is essential. While I appreciate the temporary re-activation of my account, the recurring decline poses a significant obstacle to my business operations. I seek assistance in resolving this internal issue with my primary ad account to avoid relying on the newly created account as a workaround. Your urgent attention to this matter is greatly appreciated.

I've been a member of Facebook since it began. Recently, I faced a 30-day block due to a comment made to defend myself against hurtful remarks. I feel my freedom of speech is restricted unfairly while others' comments about me remain. It seems one-sided. I have contacted my local senator to address this issue. Perhaps the full context of the conversation should be considered before punishments are doled out. It's frustrating that my account is penalized when I'm standing up against racial slurs, comments on my appearance, and age-related insults.

Hello, I represent "Stang Decision Systems." We have been attempting to reach out to Facebook through appeals and emails without success. Our Facebook page mainly advertises job opportunities for our clients, with sponsored posts that connect us with job seekers effectively. Currently, our unpublished status has resulted in a loss for both our clients and us, along with damaging our reputation. We believe resolving this issue involves understanding the reason behind Facebook's decision to unpublish us, as we have adhered to all their guidelines diligently. It is crucial for Facebook to assist us in rectifying this situation; otherwise, we will need to explore alternative avenues to engage with potential applicants. Regards, Rob

I am having trouble logging into my account because I forgot my password. When I try to reset it, I keep receiving an error message telling me to try again later. I am unable to access my account and would appreciate any assistance. Thank you.

I am a local business owner in Edmonton, AB. My business called Anaahat, a clothing store, has been operating for 10 months. I created a Facebook page named Anaahat Wearable Art to showcase the original artwork on our clothes. I recently realized that the Eco-Friendly aspect is more attractive to our customers, and I wish to change the page name to Anaahat Eco Wear. I have attempted various methods, including submitting government documents, a phone bill, and phone verification, to prove my ownership, but none have been successful. I have struggled to grow my following to [redacted] followers through Facebook ads. I am feeling quite hopeless as I am unable to provide the necessary documentation due to the name change. I respect your safety and privacy policies but am unsure how to proceed. Josh mentioned that the business name must match the page name for verification. I am unable to legally change the business name back to Anaahat Wearable Art as it no longer reflects our brand accurately. I would appreciate a prompt solution to this issue.

I need assistance with my Instagram account. There was a suspicious login from New York, prompting me to reset my password. However, the security code is sent to an old email, [redacted], which was mistakenly linked to my account years ago. The correct email, [redacted], should be linked instead. I am unable to log in as it keeps sending the code to the wrong email. Despite filling out support forms and providing necessary verification photos, I have not received a response from Instagram. Your help in resolving this issue would be greatly appreciated. Thank you, Devanshi Banerjee

I am experiencing frequent account freezes on both my business and personal accounts due to security measures. Recently, my new business account was halted while setting up with Shopify, and prior to that, my personal account was locked for verification. I provided the required pictures but have been unable to access my personal account for a month now. Today, as I was setting up the business account, it got frozen again without completion. I rely on these accounts for my online business advertising. They are legitimate and not fraudulent. One is for my business while the other serves as a personal account. Please refrain from freezing my accounts as it disrupts my business operations. Kindly restore access to both my accounts promptly.

I am dealing with a challenging situation involving a loan with a real estate investor. The project finished in mid-June, and I am awaiting my proceeds from the sale, but the investor has started posting private phone text messages and slandering me and my employer on Facebook. This began on Friday, August 2nd, and today there were snapshots of our conversations along with my photo and phone numbers. Despite my lawyer sending a letter to cease this behavior, the posts remain. I am urgently seeking assistance in having these posts removed from Facebook. It's distressing to see these actions potentially harming my reputation and livelihood. Your prompt attention to this matter would be greatly appreciated. Kindly reach out to me via phone or email. Thank you, Steve S. [redacted]

I was hospitalized due to an automobile accident and only recently returned home. I am having trouble logging into my Facebook account after such a long absence. The verification process is causing some issues, and I would prefer to use text verification on my smartphone to prove my identity. Could you please assist me in resolving this matter so I can access my account without further complications? Thank you.