I just woke up and decided to check my fb account, but to my surprise, I couldn’t login...

GetHuman3371488's customer service issue with Facebook from August 2019

Help with my Facebook issue
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The issue in GetHuman3371488's own words
I just woke up and decided to check my fb account, but to my surprise, I couldn’t login. I never changed my password but everytime I type it in, it always say that the password was incorrect. Facebook asked me to reset my password and so I did. I expected that by doing so, the problem would be resolved. The password was resetted. However, it was asking me to generate a code from an authentication app or type in a login code which I actually know nothing about. I never received any codes on my mobile phone number nor on my email. Now, I couldn’t login to my account no matter which device I use.**This has been going on for two days now. I have been trying to contact facebook but nothing really happened. I just want to get my account back. Please allow me to log in.

GetHuman3371488 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3371488
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 592569 others
0 customers following this

Timeline

GetHuman3371488 started working on this issue
Aug 5th, 2019 3:09pm

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