Dear Representative, My name is Idalia Cabrera. I have been a faithful Facebook user fo...

GetHuman-dalicabr's Recover Hacked Account issue with Facebook from August 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-dalicabr's own words
Dear Representative, My name is Idalia Cabrera. I have been a faithful Facebook user for more than ** years. Unfortunately, as of August *-*, **** my account was hacked and both the email and phone number to back up the account were changed as the email and phone number used to log in were also changed. *As you may know and hopefully understand, this has been extremely frustrating for me, because not only have I been a faithful user, but also have always respected the guidelines and rules. I have always used my account to keep in touch with family members and friends who are close or far away from me. *Due to the fact that the hacker changed my log in information, any attempt that I have made to restore my account has been worthless. I lost memories, posts and pictures posted on my facebook account on account of this. *I gave up and tried to create a new account and let most of everyone I could remember on my friends list to block and unfriend me on my old facebook account. *To now add more to my frustration my new account was disabled by facebook itself after not letting me use it for a few days after creating it. It asked that I send a picture to verify who I was and I did, and even so, I was disabled. *I am very upset that a hacker can get away with so much and yet someone like me has to pay for a crook! *I am mostly worried that this person has now access to the most precious things that I have in my life: the kids I care for. I have many pictures and posts of the children in my life. I am a teacher assistant in Providence, RI. I have pictures and posts of the students, co-workers, kids of friends and family members who I am close to. To add to this I like to play games that I may have bought coins for in the past so this person may have access to these things. *I did change and unlinked my gmail account from yahoo and tried to changed all the passwords I could remember from both Gmail and Yahoo. *I can now give you what I have used before as emails and passwords in order to hopefully see if anyone can help me in this matter. I hope hackers could be caught and made to pay for damages they cost, but I know that's just wishful thinking. I will settle if my old account could be restored and get rid of the new one* and hopefully I can also recover my friends... Is this wishful thinking too?*Like I mentioned before my name is*Idalia Cabrera*my nickname is Dali*I live in Providence, RI*Hometown New York*My DOB is ******* *Went to Fashion Industries HS*Graduated HS *****I currently go to CCRI*I Graduated from Salter School in **** (Medical Assistant)*My email is *****@***.com*Passwords that I can remember that I use were: Arien****, Distefano**, Gabriel**, Not sure of others were JoshuaDistefano**, or Yoshdalie...*My linked email to recover was *****@***.com*I was married to Yohance Powell years ago who has a Facebook acc and is married now to someone else, so am I. I am currently married to Yolangel Artiles from the Dominican Republic. *Phone numbers I've used, have been ****-***-**** (which I don't have anymore) and ***-***-**** (which hacker changed to a number ending in *)*my email again was *****@***.com, recovering in *****@***.com (which hacker now has with a number ending in *)*I believe this hacker used my friends list to also con others. He has pretended to be me and has requested money from these people. *Some of my friends have been in contact with this person and others have screenshot what he sends as a request for money. He further tries to hack people on their WhatsApp account thru Facebook. *Some of my friends and family members are: Friedrika (Fritzy) Robinson, Aidan or Shae Robinson, Roberta Barrios, Griselle Concepcion, Wilkeidys Concepcion, Luna Bella, Sandra Davila, Arelis Gomez, Gypsis Luna, Nati Aybar, Manuel Aybar, Betsy Sosa, Nate Rosado, Rob Skipper, among others...**Hopefully this information can be helpful in whatever needs to be done and solve my issue. Thank you! *I hope all of this information can be useful for someone

GetHuman-dalicabr did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-dalicabr
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 592365 others
0 customers following this

Timeline

GetHuman-dalicabr started working on this issue
Aug 5th, 2019 1:12pm
GetHuman-dalicabr indicated the issue is not fixed yet.
Aug 5th, 2019 1:21pm
GetHuman-dalicabr indicated the issue is not fixed yet.
Aug 6th, 2019 1:30pm

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