I set up a facebook account predominantly for use at university groups but the same mor...

GetHuman3369613's Recover Disabled Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3369613 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3369613's own words
I set up a facebook account predominantly for use at university groups but the same morning it was disabled without any explanation. **It may have been hacked into, in which case I can change the password and be monitored, or perhaps it was the fact that I was adding lots of friends at one time? If that's the case I won't continue doing this... I do just need the account.**The strange thing is that I sent them a clear photo of my face which matched the photos I had put up of myself but they still disabled my account! This is genuinely me and the embarrassing thing is (other than the fact I've not had facebook all this time) is that I've already added my friends*boyfriend and now it's disabled! **I would like another chance to use this profile as it is me. I am more than happy to share a photo of my passport if it is a security concern. **There has been a mistake in their decision and I'd like a chance to use my profile.

GetHuman3369613 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3369613
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 591980 others
0 customers following this

Timeline

GetHuman3369613 started working on this issue
Aug 5th, 2019 7:19am
GetHuman3369613 indicated the issue is not fixed yet.
Aug 5th, 2019 1:32pm
GetHuman3369613 indicated the issue is not fixed yet.
Aug 5th, 2019 5:49pm