I've been locked out of my Facebook account and am unable to verify my identity. I've r...
GetHuman3369518's Recover Disabled Account issue with Facebook from August 2019
Help with my Facebook issue
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Before contacting them, items GetHuman3369518 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3369518's own words
I've been locked out of my Facebook account and am unable to verify my identity. I've recently moved countries and I believe this might be why. I've logged in on my computer which I used to log in previously, and logged in on my phone which I've used to log in previously, and yet Facebook doesn't recognize these logins and cannot confirm my identity. The second way to confirm it has been having friends get a code to send to me, however, * out of the * friends I've been given to choose from have lost access to these accounts, and the account I'm trying to get in to is fairly old. The * people I could reach said the link wasn't working and the page was broken. I've changed my password * times now, which I thought would be enough to verify I own this account. I have my previous IP address I would've logged in with, could I not submit that and prove that this is the same login?? I am so frustrated at the lack of options to get back in to my account. I've logged in from the SAME DEVICE and it's saying it doesn't recognize it. What am I supposed to do!!! I want my account back.
GetHuman3369518 did not yet indicate what Facebook should do to make this right.
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GetHuman3369518 indicated the issue is not fixed yet.
Aug 5th, 2019 6:27am
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