Last Tuesday, July **, at around *:**pm, I staterted to lose access of my account. When...

GetHuman3368960's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3368960 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3368960's own words
Last Tuesday, July **, at around *:**pm, I staterted to lose access of my account. When I was using my account on my iPhone *s, I suddendly got a Session Expired message. I tried logging it in again with the password but I no longer can't. I can provide further documents, or any other details you need to verify my identity. **On the same date, my Facebook friends told me that my account sent them messages. On August *, one of my Facebook friends told me thru text message that my account sent messages to her, asking to borrow money. **Someone was using my account and was trying to pose as me. He*she asks people if it hurts if it’s your first time to have ***, and asks to borrow money for load business. **Thus, it is safe to say that my account was compromised.**I tried initiating a Forgot password using my emails I've set against this account but I no longer have access to any of those, including the mobile numbers.**I still don't have access to my account, which is still an issue for it poses a threat in my identity and well-being.**Thank you.

GetHuman3368960 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3368960
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 591698 others
0 customers following this

Timeline

GetHuman3368960 started working on this issue
Aug 5th, 2019 2:23am