We have trouble getting the right preview photo to appear when we share our blog posts...

GetHuman-louiseu's customer service issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman-louiseu's own words
We have trouble getting the right preview photo to appear when we share our blog posts. This has always been an issue but I've always managed to work around it. **Over the past * weeks, there is no way for us to work around it. When we set up the post (either via FB or via Buffer) it tells us the right image will appear but then once the post is published, it pulls the wrong image. **Now, as we are writing posts directly to our FB page, we press 'preview post' to check which image it will pull and instead of previewing it, it simply publishes the post with no warning. **We are a communications agency and need this sorted, it looks very unprofessional for us not to have content and when we do have content, it's all wrong. Is there any way we can fix this???

GetHuman-louiseu did not yet indicate what Facebook should do to make this right.

How GetHuman-louiseu fixed the problem

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Facebook

Customer service issue
Reported by GetHuman-louiseu
Aug 5th, 2019 - 3 years ago
Fixed
Seen by 20 customers so far
Similar issue to 591596 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-louiseu started working on this issue
Aug 5th, 2019 12:25am
GetHuman-louiseu confirmed the issue is fixed. Hooray!
Aug 5th, 2019 4:41am

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