I just wrote out a long detailed explanation of the problem (me being blocked for "bloc...

GetHuman3368286's customer service issue with Facebook from August 2019

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The issue in GetHuman3368286's own words
I just wrote out a long detailed explanation of the problem (me being blocked for "blocking too fast" and I did, in fact, mention the solution I wanted to my issue, but after posting this incident, was told I didn't include a solution, which, again, I did. But how am I even supposed to solve a problem that I have absolutely no power in resolving?? I can't "solve" my problem of being blocked for "blocking too fast" for anyone else, because that's SUPPOSED to be YOUR job. Why even bother having a Facebook support page if you're expecting users to solve problems for you, problems that are only problems to begin with because of more and more useless policies YOU are adding that only make things harder for everyone? Since I guess I have to explicitly end this stupid paragraph with my own solution that I can't even enact (I swear to god, if my solution suggestion isn't noticed again I'm throwing my laptop across the room), MY SOLUTION is to stop expecting users to solve problems they have no power to solve, and actually listen to users about what they want when it comes to community guidelines and site policies instead of enacting senseless, totally unhelpful if not downright harmful policies. Another SOLUTION I suggest is to show a lot less tolerance towards *****, other blatant white supremacists, and people who actively endorse genocide against an entire group of people, and show much more understanding for people who are the actual victims of these dangerous ideologies that you apparently have very little if any concern about. I also suggest a SOLUTION of having a support chat window, so I don't have to sit and wait for an email that I can't even respond to in order to resolve my issue.

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Facebook

Customer service issue
Reported by GetHuman3368286
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 591477 others
0 customers following this

Timeline

GetHuman3368286 started working on this issue
Aug 4th, 2019 10:14pm

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