I was inviting people to a group I formed for Epicure and I was kicked out. I tried to...

GetHuman3368133's Recover Disabled Account issue with Facebook from August 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3368133's own words
I was inviting people to a group I formed for Epicure and I was kicked out. I tried to sign back in and I couldn't because I no longer have access to my Hotmail email account. Therefore can not get a message with security code. I would like to somehow change the email to my Google email but of course can not do that without access to my Facebook. I have sent my photo ID that I was asked to send and it has now been * plus hours and I am stressing that I will loose all my info.

GetHuman3368133 did not yet indicate what Facebook should do to make this right.

How GetHuman3368133 fixed the problem
I had to say that I no longer have access to the email that was originally attached to my Facebook (what was Hotmail), then I had to send a photo of my ID to them and then they had to review it to make sure it makes what was on my account and then got an email saying that they have added my email I have access to onto my Facebook and then I had to change my password and then go through a bunch of steps. Hope this helps!
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Facebook

Recover Disabled Account issue
Reported by GetHuman3368133
Aug 4th, 2019 - 3 years ago
Fixed
GetHuman3368133 shared how to fix
Seen by 20 customers so far
Similar issue to 591422 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3368133 started working on this issue
Aug 4th, 2019 9:20pm
GetHuman3368133 indicated the issue is not fixed yet.
Aug 5th, 2019 1:26am
GetHuman3368133 indicated the issue is not fixed yet.
Aug 5th, 2019 1:27am
GetHuman3368133 indicated the issue is not fixed yet.
Aug 5th, 2019 1:28am
GetHuman3368133 indicated the issue is not fixed yet.
Aug 5th, 2019 1:36am
GetHuman3368133 indicated the issue is not fixed yet.
Aug 5th, 2019 1:41am
GetHuman3368133 indicated the issue is not fixed yet.
Aug 5th, 2019 2:05am
GetHuman3368133 confirmed the issue is fixed. Hooray!
Aug 7th, 2019 9:27pm

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