Hello my name is Matilda Park I was hacked by someone saying there the head person of F...

GetHuman3367506's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3367506 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3367506's own words
Hello my name is Matilda Park I was hacked by someone saying there the head person of Facebook n in contact with the FBI now I have the screenshots of the conversation n what the person was asking next thing I knew I couldn't get into my Facebook at all so I made a new one n asked my friends to report the first one that i was hacked in n now I'm in Facebook jail the person was asking for a copy if my Id birthday date phone number n email address n mothers name I did give him the info bc I didnt know he said he was with the FBI n he was a church man I am really trying to get my account back my cuzin had passed away n I am still friends with him n I love to keep going in his account to look at his pics n post on his wall please please help me get my account back n also I have pics of my kids on there that I do not want to lose thank you so very much n also the person just added his email to my account so my email *****@***.com is still there n my phone number is still there *** *** **** when I go on their it says his name n email address but he change the language on my account n I can not read it I had changed the password n he was locked out bc I was getting the codes to my phone with him trying not sure if he got back in or not but bc of his email address I cant get back in with the password I made so I am asking for help please again I have the screenshots of the whole conversation thank you so very much **Matilda Park

GetHuman3367506 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3367506
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 591207 others
0 customers following this

Timeline

GetHuman3367506 started working on this issue
Aug 4th, 2019 6:23pm

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