Good day! I'd like to ask for some help with my facebook account. The password has sudd...

GetHuman3366465's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3366465 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3366465's own words
Good day! I'd like to ask for some help with my facebook account. The password has suddenly changed and I could not acccess my account. But I could not figure out what really happened since according to the first message of Facebook, I have mispelled my username hence they are asking me to put my password to verify that it is really me. However, I could not remember typing my username before since I am logging in automatically in my phone. I could not retrieve my account as well using my yahoo mail since I also forgot my password for that email account. As I try to retrieve my account earlier, facebook asked for another email which I have an access to and then asked for a copy of my ID. According to the pop up message after, Facebook will send an email but up to now, I haven't received any email yet. I badly want to have an access to my facebook account again for it serves as my major means of communication in school and my family. Thank you.**I am a student of the University of the Philippines Los Ba*os and you may contact me thru may UPmail which is *****@***.com or thru my personal email which is *****@***.com

GetHuman3366465 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3366465
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 590775 others
0 customers following this

Timeline

GetHuman3366465 started working on this issue
Aug 4th, 2019 1:55pm
GetHuman3366465 indicated the issue is not fixed yet.
Aug 5th, 2019 2:30pm

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