I am currently in Alaska to visit some friends and wanted to log into Facebook. Once I...

GetHuman-devinei's customer service issue with Facebook from August 2019

Help with my Facebook issue
Before contacting them, items GetHuman-devinei may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-devinei's own words
I am currently in Alaska to visit some friends and wanted to log into Facebook. Once I logged in it asked me to confirm my identity. The friends it suggested me to contact for codes weren't people I could reach, nor do I remember putting them as trusted contacts so I tried sending friends I do have a way of reaching the URL but when they followed it it said they weren't trusted contacts so they couldn't get me a code, and I don't have anything on me to upload a photo ID. Those were the only two options available to confirm my identity. I haven't been on in a while due to being busy, but I didn't think it would stop me once I wanted to get in... your help would really be appreciated. Also, I changed my password twice and it still asked me to confirm my identity each time with the same two options I can't do. Thank you for your time.

GetHuman-devinei did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-devinei
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 590535 others
0 customers following this

Timeline

GetHuman-devinei started working on this issue
Aug 4th, 2019 10:07am
GetHuman-devinei shared this issue with your circles on Google+
Aug 4th, 2019 10:08am
GetHuman-devinei indicated the issue is not fixed yet.
Aug 4th, 2019 10:14am
GetHuman-devinei indicated the issue is not fixed yet.
Aug 4th, 2019 10:14am
GetHuman-devinei indicated the issue is not fixed yet.
Aug 4th, 2019 10:14am
GetHuman-devinei shared this issue with friends on Facebook
Aug 4th, 2019 10:15am