Hi, I'm not sure if I was the one who changed my password or if someone changed it with...

GetHuman-rilakkum's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-rilakkum may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-rilakkum's own words
Hi, I'm not sure if I was the one who changed my password or if someone changed it without me knowing (I was going through something and also drunk at that time). Now, I tried logging in the next day using my usual password and I was told that it was changed * hours ago and I can't remember what it was nor not even sure if it was me who made the changes. Of course, I had to choose the reset your password option and it prompted that the code will be sent via email. Here's the other problem, the email used was my email during my high school years (I already graduated college, lol) and no longer have access to it (i also tried all the means to log in on that email, but Yahoo is stating that the email cannot be found which is weird). Additionally, the phone number used was an old one too. I tried everything to retrieve it but I can't find a way, I'm now losing hope and not being a fan of tweaking my facebook settings is now biting my ***. My FB account is reallly important for me not only for communication but also because of memories imprinted in there. Thank you in advance for all your help!

GetHuman-rilakkum did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-rilakkum
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 590476 others
0 customers following this

Timeline

GetHuman-rilakkum started working on this issue
Aug 4th, 2019 8:51am
GetHuman-rilakkum indicated the issue is not fixed yet.
Aug 4th, 2019 1:05pm

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