I woke up * days ago to a text with a password verification code. I went to my Facebook...

GetHuman3365652's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3365652 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3365652's own words
I woke up * days ago to a text with a password verification code. I went to my Facebook and I was already logged out some how. I logged back in and changed my password just so it was more secure. A couple hours later I get logged out again and this time my email, phone number, and password is changed so I’m not able to access my account. There is someone on there messaging all of my friends and posting on my profile. I’ve had the same Facebook for about ** years. My name I’m my account was Mikayla Dawn but they changed the name to Sean Mikayla. I felt like it was a lost cause so I made a new Facebook under the name Mikayla Dawn with the same profile picture as my original profile. I try to get on my new Facebook tonight and it says my new account is disabled due to impersonating. I’m getting really fed up because all I want is my original account back. I can’t even make a new account without getting reported because this person is making it seem like it’s their Facebook. Please I need to gain access to my original account. This is harassment. I’ve had multiple people try to report my original page. I’ve had people message my origins page trying to figure out who took it over. If you guys could please try to resolve this issue I would appreciate it thank you

GetHuman3365652 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3365652
Aug 4th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 590373 others
0 customers following this

Timeline

GetHuman3365652 started working on this issue
Aug 4th, 2019 7:21am