Hello, My Wife has recently had her account disabled, this is an on going problem she i...

GetHuman-braddley's Recover Disabled Account issue with Facebook from August 2019

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Before contacting them, items GetHuman-braddley may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-braddley's own words
Hello, My Wife has recently had her account disabled, this is an on going problem she is having. She's tried to verify her account through the ID process, however there's an issue regarding her email not being recognised or not associated with an existing account. She's an Anne summers rep and this issue of being blocked*disabled has now affected her job. We have precious photos of our children, wedding and family members we have now lost. Please can someone help with this problem.*Many thanks.*Her account details:*Xanny Bartholomew*The email is:*X*****@***.com*The account has been verified before with no issue as well as her number has been verified. After ** mins her last account was disabled. We have had no help from the help centre and need an actual person to offer help and not automated answers that are irrelevant.*Thanks again.*Bradley.

GetHuman-braddley did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-braddley
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 589564 others
0 customers following this

Timeline

GetHuman-braddley started working on this issue
Aug 3rd, 2019 6:20pm
GetHuman-braddley indicated the issue is not fixed yet.
Aug 3rd, 2019 6:22pm
GetHuman-braddley indicated the issue is not fixed yet.
Aug 3rd, 2019 6:22pm
GetHuman-braddley indicated the issue is not fixed yet.
Aug 3rd, 2019 6:22pm
GetHuman-braddley indicated the issue is not fixed yet.
Aug 7th, 2019 6:26pm