A few years I temporarily deactivated my Facebook account but from time to time I would...

GetHuman3363281's Can't Receive Code to Reset issue with Facebook from August 2019

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The issue in GetHuman3363281's own words
A few years I temporarily deactivated my Facebook account but from time to time I would login to communicate with family and friends. Recently I tried logging back in and I cannot remember the password. I tried a password reset but the only option it gives me is to send a password reset code to my very old email address JanetE*****@***.com which I no longer have access to. I created that yahoo email almost ** years ago but I’ve been using my gmail JanetE*****@***.com since then. I tried contacting Yahoo Customer Service and it turns out since I haven’t been active with that email for over * years, they have deactivated my yahoo account due to having no activity on the account so I can’t even reset my password with them and that’s the only email my Facebook account has. I completed the security check on Facebook and sent a picture of my ID twice! Facebook emailed me providing me with a unlock link and temporary password that does not work! Every time I click the links or enter the temporary password, I get a message saying invalid (and the links do not expire until next week!). It seems a lot of people have been experiencing this same issue when I searched about it online. I can send any proof of my identity and answer any questions needed. I just need to regain access to my account and have my old email address removed so I can communicate with my family and friends. Please help me! I don’t want to lose all of contacts on Facebook. *Thank you.

GetHuman3363281 did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman3363281
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 589519 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3363281 started working on this issue
Aug 3rd, 2019 5:58pm
GetHuman3363281 indicated the issue is not fixed yet.
Aug 4th, 2019 6:18am
GetHuman3363281 indicated the issue is not fixed yet.
Aug 4th, 2019 6:19am
GetHuman3363281 indicated the issue is not fixed yet.
Aug 4th, 2019 6:19am
GetHuman3363281 indicated the issue is not fixed yet.
Aug 4th, 2019 6:19am
GetHuman3363281 indicated the issue is not fixed yet.
Aug 4th, 2019 6:19am
GetHuman3363281 indicated the issue is not fixed yet.
Aug 4th, 2019 6:19am
GetHuman3363281 indicated the issue is not fixed yet.
Aug 4th, 2019 6:19am