Hello. I used to have an account on facebook that I used for work only. I had very few...

GetHuman3361890's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3361890 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3361890's own words
Hello. I used to have an account on facebook that I used for work only. I had very few contacts and my user login was an email I used very rarely. I did not disable the account I just let it sit unused. I have another fb account, used regularly. *I noticed that my old, unused account became active on messenger. It has obviously been hacked. The hackers changed the password, the photo, the name of the account and deleted the very few posts I had there. I can not delete the account now, because it is linked to an email I haven't used for a long time and I forgot the password to it. So, when Facebook sends me a verifying code to the email account, I can't get access to it. The name of the hacked account is: Soisic Jeanine Combes. *https:**www.facebook.com*profile.php?id****************&epa*SEARCH*BOX*I reported it lots of times as "fake identity" and asked my friends to report it too. Nothing changed. Please let me know how to disable the account and get rid of this troll.

GetHuman3361890 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3361890
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 589094 others
0 customers following this

Timeline

GetHuman3361890 started working on this issue
Aug 3rd, 2019 1:11pm
GetHuman3361890 indicated the issue is not fixed yet.
Aug 3rd, 2019 7:57pm
GetHuman3361890 indicated the issue is not fixed yet.
Aug 5th, 2019 9:24am

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