When opening my Facebook account on my phone I was given the message that I needed to p...

GetHuman-danid_dm's Can't Receive Code to Reset issue with Facebook from August 2019

Help with my Facebook issue
First: share to improve GetHuman-danid_dm's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-danid_dm may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-danid_dm's own words
When opening my Facebook account on my phone I was given the message that I needed to prove my identity. I chose to receive a code via text, the code was never sent. It then started taking me through a step to receive a code via mail but then said there’s been too many codes sent to that address and I’ve never requested any code. I decided to try logging in on my work computer and got the two factor authentication set up message before I could login so once again I requested the code be sent via text. I got several texts with the same code but when typed in it said it was invalid. I then was given the message I could verify my identity with a government id so I did that and it has not let me in. I completely stopped trying as I kept getting the message that too many codes had been requested even though I wasn’t receiving any codes. I tried again last and as soon as I opened the app I got a code via text but when I tried to login it said code wasn’t valid and I couldn’t request a code. It did start taking me through a process to identify friends to get in but I’m the end it asked for a code again and wouldn’t send me one and none of the codes received work. When it took me through that process it had me reset my password and verify some posts and activity but then it said my ad account looked like it had suspicions activity and I needed to verify that but it wouldn’t let me in to do anything like that. I’m not running any ads and haven’t ran any ads in a very long time.

GetHuman-danid_dm did not yet indicate what Facebook should do to make this right.

How GetHuman-danid_dm fixed the problem

We are waiting for GetHuman-danid_dm to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Can't Receive Code to Reset issue
Reported by GetHuman-danid_dm
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 589061 others
0 customers following this


GetHuman-danid_dm started working on this issue
Aug 3rd, 2019 12:49pm
GetHuman-danid_dm indicated the issue is not fixed yet.
Aug 4th, 2019 1:45pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians