When opening my Facebook account on my phone I was given the message that I needed to p...
GetHuman-danid_dm's Can't Receive Code to Reset issue with Facebook from August 2019
Help with my Facebook issue
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The issue in GetHuman-danid_dm's own words
When opening my Facebook account on my phone I was given the message that I needed to prove my identity. I chose to receive a code via text, the code was never sent. It then started taking me through a step to receive a code via mail but then said there’s been too many codes sent to that address and I’ve never requested any code. I decided to try logging in on my work computer and got the two factor authentication set up message before I could login so once again I requested the code be sent via text. I got several texts with the same code but when typed in it said it was invalid. I then was given the message I could verify my identity with a government id so I did that and it has not let me in. I completely stopped trying as I kept getting the message that too many codes had been requested even though I wasn’t receiving any codes. I tried again last and as soon as I opened the app I got a code via text but when I tried to login it said code wasn’t valid and I couldn’t request a code. It did start taking me through a process to identify friends to get in but I’m the end it asked for a code again and wouldn’t send me one and none of the codes received work. When it took me through that process it had me reset my password and verify some posts and activity but then it said my ad account looked like it had suspicions activity and I needed to verify that but it wouldn’t let me in to do anything like that. I’m not running any ads and haven’t ran any ads in a very long time.
GetHuman-danid_dm did not yet indicate what Facebook should do to make this right.
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