I just finished responding to a survey you sent to "a small number of customers" I don...

GetHuman-cabullen's customer service issue with Facebook from August 2019

Help with my Facebook issue
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The issue in GetHuman-cabullen's own words
I just finished responding to a survey you sent to "a small number of customers" I don't think you are asking the right questions to get what you want and ** years of communications and advertising helps make that clear. The reasons people use Facebook are as diverse as your users. While you appear to target young urban professionals, there is a lot more out there. I live in a quiet area on the Sunshine Coast of BC. Baby boomer - lots and lots of us that I think are worth targeting. Not for the long term benefits - because we are getting old - but for the short term ones. So many people of my age group are just too afraid. They think their privacy will be impacted and maybe it will but the stories are too important not to share and a blog takes time and money. I am **. No whining, it was time, but my mother died three years ago at **. There are so many questions about her life I never knew to ask and Facebook gives me the chance to tell my stories and keep a record of them for my kids and grandkids. I say way more than I likely should - but my family gains a knowledge of and direct memories of who I am. Not hugely important on a bigger scale - but important to them and my friends.

GetHuman-cabullen did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-cabullen
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 588665 others
0 customers following this

Timeline

GetHuman-cabullen started working on this issue
Aug 3rd, 2019 6:35am