My Facebook got hacked about * months ago I've been trying to get somebody to help me w...

GetHuman3097667's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3097667 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3097667's own words
My Facebook got hacked about * months ago I've been trying to get somebody to help me with this so I can get back to my Facebook page but they have got a different email put up and a different password so I can't get back onto my Facebook page my account has been hacked they are taking my pictures and using them Ellsworth synonym to other people saying that it's me that's behind the picture but it's not it's them using my pictures they're trying to get money from my friends and from their friends I need somebody to help me get this stopped I keep writing messages to you to help me and nothing still was done the last message I left was earlier today I left my phone number and still nobody has called me so please help me get my Facebook page back my name is Edna Hale

GetHuman3097667 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3097667
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 588527 others
0 customers following this

Timeline

GetHuman3097667 started working on this issue
Aug 3rd, 2019 4:25am