I had an email that one of my friends responded to me on facebook. I normally open the...

GetHuman3359642's Recover Disabled Account issue with Facebook from August 2019

Help with my Facebook issue
First: share to improve GetHuman3359642's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3359642 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3359642's own words
I had an email that one of my friends responded to me on facebook. I normally open the email and it takes me to my facebook and no problem. This time it was asking for my password. I never have to put in my password, so I tried and I guess it was wrong. I tried again and same thing. I did one more time and used a different password that i commonly use. It then told me my account is disabled and that I have to prove who I am. I was given many options of items to use to prove this. One was to upload a picture of my drivers license. I took a picture of it and created it as a JPEG file on my computer. There was a button in the help center to upload the file. I went to my computer desk top and selected the picture, then pressed OPEN and uploaded the picture to facebook. It told me thank you, and the I would receive an email shortly. That was over a day ago, and I havent received an email, and I still can not get into my account. My name is Scott Young, I reside in Campbell, CA. My email is *****@***.com. I would really like to get into my account. Maybe it has been hacked. I have family pictures and stuff that I cant replace. Please help me.

GetHuman3359642 did not yet indicate what Facebook should do to make this right.

How GetHuman3359642 fixed the problem

We are waiting for GetHuman3359642 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Disabled Account issue
Reported by GetHuman3359642
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 588249 others
0 customers following this

Timeline

GetHuman3359642 started working on this issue
Aug 2nd, 2019 11:47pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians