I had an email that one of my friends responded to me on facebook. I normally open the...

GetHuman3359642's Recover Disabled Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3359642 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3359642's own words
I had an email that one of my friends responded to me on facebook. I normally open the email and it takes me to my facebook and no problem. This time it was asking for my password. I never have to put in my password, so I tried and I guess it was wrong. I tried again and same thing. I did one more time and used a different password that i commonly use. It then told me my account is disabled and that I have to prove who I am. I was given many options of items to use to prove this. One was to upload a picture of my drivers license. I took a picture of it and created it as a JPEG file on my computer. There was a button in the help center to upload the file. I went to my computer desk top and selected the picture, then pressed OPEN and uploaded the picture to facebook. It told me thank you, and the I would receive an email shortly. That was over a day ago, and I havent received an email, and I still can not get into my account. My name is Scott Young, I reside in Campbell, CA. My email is *****@***.com. I would really like to get into my account. Maybe it has been hacked. I have family pictures and stuff that I cant replace. Please help me.

GetHuman3359642 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3359642
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 588249 others
0 customers following this


GetHuman3359642 started working on this issue
Aug 2nd, 2019 11:47pm

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