My facebook account has been disabled apparently because I have * accounts with the sam...

GetHuman3358028's Recover Disabled Account issue with Facebook from August 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3358028's own words
My facebook account has been disabled apparently because I have * accounts with the same name. I opened another account as I play Coin Master online and wanted to open a second Coin Master account, which has to be linked to another Facebook account. I did not realise that this was against Facebook rules. I am now unable to open my disabled account and access my Coin Master. The game linked to this account contains many rare virtual cards which I trade in Coin Master groups online.**I desperately need to access these cards and require Facebook to enable me to access even if only for a couple of hours so that I can transfer my cards to another of my game accounts. After I have transferred the cards I will be happy for Facebook to disable or close the account permanently should they wish to do so.**Please allow me access to my game. I have played for months to progress as well as I have done and desperately need to transfer my rare cards. Please just allow me to open my account for a couple of hours to do this, or my game will be completely ruined.**I apologise for failing to comply as I was ignorant to the fact that I was not allowed two accounts in the same name. **I have not caused anybody any harm or difficulty and should not be punished in this way.

GetHuman3358028 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3358028
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 587820 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman3358028 started working on this issue
Aug 2nd, 2019 7:01pm
GetHuman3358028 indicated the issue is not fixed yet.
Aug 3rd, 2019 10:32am
GetHuman3358028 indicated the issue is not fixed yet.
Aug 3rd, 2019 10:34am
GetHuman3358028 indicated the issue is not fixed yet.
Aug 4th, 2019 7:11am

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