I paid for a**inch hisense tv curved OLED from Facebook marketplace. That cost £***. Th...

GetHuman-gloryyim's customer service issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman-gloryyim's own words
I paid for a**inch hisense tv curved OLED from Facebook marketplace. That cost £***. The seller is Asad Tanya on market place. Here are the names and account he sent for me to transfer the money:*Ernistas Mitrikevicius*Sort code: **-**-***Account no: **********Tel number is ************Email: *****@***.com**He first thought he could deliver the item then he said it was too far for him to drive so he prefers to post by dhl so I can get it following day. After making the payment in to the above account he confirmed he has received it. At midnight he sent a message on messenger that his child fell over but he will do it today. I replied that as soon as he posts it he should let me know. He has not communicated and has not replied to my continuous messages as to when I should expect my order. I ran his number he did not receive it. I even WhatsApp him and left a text since **:** and this **:** at the time I am placing this complaint he hasn’t contacted and the order hasn’t arrived. I thought I should quickly report the seller.

GetHuman-gloryyim did not yet indicate what Facebook should do to make this right.

How GetHuman-gloryyim fixed the problem
I asked for the sellers phone number and email if needed along the line. So we exchanged contacts. I keep ringing his mobile which upset him. All I wanted was my money back as he said the item is broken. I received replies by text through messenger from him but not the money in my account so I contact to persist by calling. I reported the seller both for scam and item not received. I went to my bank to ask what they could do about it and I realised on my way to take another step he had dropped a quarter of the money in my account saying that the rest of it will be in my account that same day at midnight. My financial adviser asked that I should never do that again but I should wait for midnight and if he does put the rest of the money in my account I should come back to the bank. I slept off as I needed the sleep. I received his text asking if I have received the rest of the money. That was kind of him I verified my account at last for the last time concerning this issue. I experienced an increase in my faith in God. I trusted he will cause the money to come back. I even sent the daily devotional reading “Rhapsody of Realities” of the month of August to the seller electronically as he is on WhatsApp. I prayed for him and I trust God that this Christian material that helped me will help him and all those who will come in contact with this story.
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Facebook

Customer service issue
Reported by GetHuman-gloryyim
Aug 2nd, 2019 - 3 years ago
Fixed
GetHuman-gloryyim shared how to fix
Seen by 7 customers so far
Similar issue to 587537 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-gloryyim started working on this issue
Aug 2nd, 2019 4:24pm
GetHuman-gloryyim indicated the issue is not fixed yet.
Aug 2nd, 2019 11:00pm
GetHuman-gloryyim indicated the issue is not fixed yet.
Aug 2nd, 2019 11:03pm
GetHuman-gloryyim confirmed the issue is fixed. Hooray!
Aug 6th, 2019 1:51pm

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