Hi my ad account was disabled. what happen was a post I had on my business page Facebo...

GetHuman3356756's Recover Disabled Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3356756 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3356756's own words
Hi my ad account was disabled. what happen was a post I had on my business page Facebook asked if I wanted to boost this post and with a coupon. So I though I'll try it and see how it goes because i was planning to purchase ads latter down the road. So I set up a account and tried to boost the post ( note this was the first time I ever tried to run a ad or a boost)*It came back as rejected do to it violated FB rules. but the page said to make corrections and resubmitted, I could not make corrections to the post ( and if I knew the ad was not allowed do to it want against FB ad rules I would have never tried to submit the ad to be posted, but the ad was never approved anyway I thought it was ok because FB was asking me if I wanted to boost this post) So this time I tried to boost a new ad this time it was a picture of a deer and said in short outdoor products and my web address, that was it, i just was trying to promote my online store. not showing any products or promoting any product, just the web site. I thought this may be ok. but a message came back and said rejected. So I sent a message for review as to why, a person got back to me and said they can not look at the ad to see what the problem was because my account was disabled, and I would have to contact them so they sent me a link to do so. So I did and asked about the second ad I tried to post and they said, it did not meat FB rules. I also explained about * times that ok but could I have the account reactivated and if I could promote a ad on clothing ( I would like to sell some clothing like shirts, hats, things like that but link it back to my site for the payment gateway, so a customer could buy the clothing they would want. They came back and said, my account was deactivated because to main adds in violation and all ads would by removed, but I had no other ads this was the first time I tried to do a boost.*and the reason I tried to contact * times or so is because they never answered my question about if I could run a ad promoting clothing, and if it could link it back to my site for the payment gateway. *they came back and said this case is closed.**So I would like to be able to talk to someone on the phone about this, but I don't know how to get in touch with FB on the phone.**I feel like I was targeted and why is it Walmart , Dicks sporting goods and other big name companies can promote on Facebook that sell the same things I do on there site and FB deactivated my account the second post i tried to boost ( my web site only ) when these companies can promote their website that sell the same stuff I do)**but anyway i am would like my ad account reactivated only to sell - run ads on clothing and link it back to my clothing page that is on my site for the payment gateway. *I plan on designing new shirts, hats, hoodies, and may be boxer shorts just with a cool picture and a simple saying. and not advertising anything that goes against FB ad rules.*Promoting clothing was my goal anyway.**I'm sorry for trying to do a post that is against FB rules, like I said this was the first time I ever tried to boost a post did not even know you could boost a post until FB asked if I wanted to boost a post, so I was under the impression that it was ok to try to boost the post) Then before I knew it my account was deactivated, and FB made it sound like a committed a high crime or something. like I said if I would have known that when FB asked if I would like to boost a post that it is apparently on many post that does not mean it's ok to really do a post if it goes against FB ad rules. I would not have done it, And I guess you can boost a web site that sells things that goes against FB rules even though Walmart and ****'s ect can.*I sell over **,*** products many of these products I sell on my web site do not do against FB ruled just like the other companies I mentioned.*But again all I would like to do is run ads on clothing that I want to design that does not go against FB rules ( clean designs nothing radical at all) And a link to my clothing page on my site for the payment gateway that is it, not the site it self as a whole just to the clothing page for the payment gateway and of course the ads would be ad shirts, hats and such. *I have tried to explain this many times and FB sends me the same genetic message back witch leads me to believe they don't even read the whole message.*I feel I have been wrongly judged for a mistake I did not mean to make. I was under the wrong impression with the boost as I explained above. I feel my ad account was unjustly disabled and when trying to explain what happened my messages to FB was not read completely. *I'm at a point that I don't know what to do or how to contact someone about this that can understand what I am going through.*I hate being accused of something I did not do intentionally. **Please help, i am not trying to do anything wrong, that I don't want to do. **I would at least like to have my ad account reactivated so in the future I can purchase ads to sell clothing. *And the ads are reviewed anyway before they are posted, so if it don't meat FB standards it want be allowed to be posted. And since I would like to run ads for clothing - nothing against FB rules and the above problem was a first time thing this should not be a problem and I don't know why my account was really disabled from the above reasoning as I tried to explain. *So who ever was reviewing my other messages was not reading the whole message and it seems since it was the first time thing for me that I was unfairly judged.*It was not many post that went against FB rules like their response was it was one (*) post - boost.

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Facebook

Recover Disabled Account issue
Reported by GetHuman3356756
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 587517 others
0 customers following this

Timeline

GetHuman3356756 started working on this issue
Aug 2nd, 2019 4:17pm