Hi my name is Anna perrotta and I recently logged into my Facebook account after severa...

GetHuman3356547's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3356547 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3356547's own words
Hi my name is Anna perrotta and I recently logged into my Facebook account after several years of not using it I also noticed that I wasn't able to view my messages unless I downloaded messenger when I downloaded messenger and asked me if I wanted to use or login with my Facebook account and I said yes but when I try to login with my Facebook account Facebook wants me to verify my account using friends that I don't even speak to anymore or don't even have a way of contacting them and some people are mostly celebrity bodybuilders that I have no way of getting in contact with my Facebook accounts was to promote myself as a singer performer no family members or real true friends were my Facebook friends, so again I have no way of identifying my account using friends on Facebook to send me codes I would gladly like to send you my photo ID to show you that it is my account please help me with this problem if you can my name and my account is Anna perrotta the number that is associated with account is ***-***-**** my email address is *****@***.com

GetHuman3356547 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3356547
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 587452 others
0 customers following this

Timeline

GetHuman3356547 started working on this issue
Aug 2nd, 2019 3:48pm

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