Hi,*My Instagram and Facebook is connected.*Instagram logged me out, changed my passwor...

GetHuman-fdahmenv's customer service issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman-fdahmenv's own words
Hi,*My Instagram and Facebook is connected.*Instagram logged me out, changed my password for “security reasons” and because my old phone number and email address are no longer active*deregistered the only way to get back into my account is through Facebook. *My old email got updated on Facebook (from *****@***.com to *****@***.com) and now my Instagram won’t log me in anymore. *I have a business Instagram account and I NEED access to it for my business. *Can you please help me get access again? *Instagram support is not helpful at all for my situation, and like I said, the only way to gain access again is through Facebook ... **Please help me, *Florentina

GetHuman-fdahmenv did not yet indicate what Facebook should do to make this right.

How GetHuman-fdahmenv fixed the problem
I managed to fix this issue by logging into my Instagram on my laptop (i used it previously on there as well, so maybe it saved my info) but either way I was able to log in with my Facebook account, which my phone just wouldn’t allow*load .*After logging into my Instagram with Facebook I was able to change my phone number and email address and then I was able to log in again on my phone and send a “ reset my password” email to my newly given email to change my password.*Now it’s all good, so hopefully this helps anyone out there that is having the same issue ... *good luck!
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-fdahmenv
Aug 2nd, 2019 - 3 years ago
Fixed
GetHuman-fdahmenv shared how to fix
Seen by 5 customers so far
Similar issue to 587397 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-fdahmenv started working on this issue
Aug 2nd, 2019 3:07pm
GetHuman-fdahmenv confirmed the issue is fixed. Hooray!
Aug 2nd, 2019 8:02pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies