Hi,*My Instagram and Facebook is connected.*Instagram logged me out, changed my passwor...

GetHuman-fdahmenv's customer service issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman-fdahmenv's own words
Hi,*My Instagram and Facebook is connected.*Instagram logged me out, changed my password for “security reasons” and because my old phone number and email address are no longer active*deregistered the only way to get back into my account is through Facebook. *My old email got updated on Facebook (from *****@***.com to *****@***.com) and now my Instagram won’t log me in anymore. *I have a business Instagram account and I NEED access to it for my business. *Can you please help me get access again? *Instagram support is not helpful at all for my situation, and like I said, the only way to gain access again is through Facebook ... **Please help me, *Florentina

GetHuman-fdahmenv did not yet indicate what Facebook should do to make this right.

How GetHuman-fdahmenv fixed the problem
I managed to fix this issue by logging into my Instagram on my laptop (i used it previously on there as well, so maybe it saved my info) but either way I was able to log in with my Facebook account, which my phone just wouldn’t allow*load .*After logging into my Instagram with Facebook I was able to change my phone number and email address and then I was able to log in again on my phone and send a “ reset my password” email to my newly given email to change my password.*Now it’s all good, so hopefully this helps anyone out there that is having the same issue ... *good luck!
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Customer service issue
Reported by GetHuman-fdahmenv
Aug 2nd, 2019 - 3 years ago
GetHuman-fdahmenv shared how to fix
Seen by 5 customers so far
Similar issue to 587397 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-fdahmenv started working on this issue
Aug 2nd, 2019 3:07pm
GetHuman-fdahmenv confirmed the issue is fixed. Hooray!
Aug 2nd, 2019 8:02pm

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