It all started last Wednesday when my phone screen went black and stop functioning. So...

GetHuman-ransoml's Can't Receive Code to Reset issue with Facebook from August 2019

Help with my Facebook issue
Before contacting them, items GetHuman-ransoml may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-ransoml's own words
It all started last Wednesday when my phone screen went black and stop functioning. So Thursday morning i went to AT&T store thinking it was an easy fix. Turns out the phone battery exploded. the phones alarms were still working, phone still would ring, and it was Still playing music from the night before so i had to turn the volume all the way down. That phone was a Samsung, it was actually going to be about the same price for me to upgrade that it would for me to make an insurance claim. So I upgraded to an iPhone, keeping my same exact mobile number. I had no issues with logging in to all my emails, Snap chat or Instagram. But the issue has been with trying to log in to Facebook. Every time I try to log in with my phone number or email it tells me that it doesn't recognize the device and says that i may still be log in to another device. I have a desktop but i never signed into Facebook on it, only my emails. Which obviously is true since the screen wasn't in working condition. It will send the first confirmation code to my email but then it always tries to send a second confirmation code via text message, and it says that it has been sent, but i still have not received one of the codes yet. I have changed my password several times thinking i could bypass this process and nothing has changed. After i change my password it sends a confirmation code to my email that I receive but then it tries to send a second confirmation code to my cell phone and still nothing ever comes. All of my accounts are linked to my cell phone number yet the only account that is giving me any type of issue is Facebook. I have tried sending emails and calling but i have yet been able to receive any type of assistance back. Please help me with this Facebook issue if you can? I have a Business account that is linked to my personal Facebook page as well and it has been over a week now since I have been able to engage with my customers. I am open to Any suggestions that don't involve creating a whole new account. For the obvious reasons of me losing access to all customers and Business Account. Thank you for your time!

GetHuman-ransoml did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman-ransoml
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 587275 others
0 customers following this

Timeline

GetHuman-ransoml started working on this issue
Aug 2nd, 2019 1:57pm
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Aug 2nd, 2019 1:57pm

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