I changed my password July ** because I got signed out and asked if it was me in my acc...

GetHuman3355235's Recover Hacked Account issue with Facebook from August 2019

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Before contacting them, items GetHuman3355235 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3355235's own words
I changed my password July ** because I got signed out and asked if it was me in my account. I verified it was me because the phone tupenwas correct even though the location was wrong but I never had my phone set to location to begin with.*August *, I got kicked out again and the new password I chose keeps saying it is an old password. *I got an email in my backup email asking if it was me and if not, contact Facebook.*Facebook won’t recognize my back up email or current phone number like it used to when it comes to signing in.*My original email that I used to create my Facebook has been deactivated for well over * years. *I tried the trusted contacts login to verify that my account is me and it wouldn’t let me do so. *It wouldn’t send a verification code to my backup email OR my phone number.*It keeps saying that Facebook doesn’t recognize me. *I created a new Facebook to see if my number would work and it created a new account instantly and send codes to the same number that I typed when I tried with the other account. *I’ve has the same Facebook ever since I created one in **** or ****. *I really don’t want to keep telling people my old account was hacked but it had to have been because I didn’t change my password yesterday. *No new posts have been posted since my lockout last night and no one had gotten any weird messages off my messenger. *I wouldn’t know if I’m in Facebook jail.

GetHuman3355235 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3355235
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 587107 others
0 customers following this

Timeline

GetHuman3355235 started working on this issue
Aug 2nd, 2019 12:19pm
GetHuman3355235 indicated the issue is not fixed yet.
Aug 2nd, 2019 4:27pm
GetHuman3355235 indicated the issue is not fixed yet.
Aug 3rd, 2019 1:17pm

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