I had an iPhone *S plus when the display stopped working. The phone worked, because I r...

GetHuman3355066's customer service issue with Facebook from August 2019

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The issue in GetHuman3355066's own words
I had an iPhone *S plus when the display stopped working. The phone worked, because I received calls and texts on my Apple Watch, but I could not see anything on the phone itself. I bought a new phone, and have been working to log back into my social media accounts. I cannot get into Instagram, even after successfully resetting my password. I keep getting the same screens with the same prompts. I log in with my username and password, it sends me to a screen that says they want to verify that it is not suspicious activity so I get a code texted to me. I type in the code. It says thank you please log in. So I try logging in again, and it sends me back to the suspicious activity page. It sends me another code, I type it in, and it says thank you please log in. So, I log in. And it sends me back to the suspicious activity page.

GetHuman3355066 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman3355066
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 587046 others
0 customers following this

Timeline

GetHuman3355066 started working on this issue
Aug 2nd, 2019 11:32am
GetHuman3355066 indicated the issue is not fixed yet.
Aug 2nd, 2019 3:42pm
GetHuman3355066 indicated the issue is not fixed yet.
Aug 3rd, 2019 4:13pm