Hi, i received a message on facebook messenger thinking it was a friend of mine, photo...

GetHuman-cazholoh's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-cazholoh's own words
Hi, i received a message on facebook messenger thinking it was a friend of mine, photo and name were correct. S i thought it was legitimate. he asked me had i heard that his name was on a list and he was awarded a lot of money, he said he saw my name on the list and he added a link with a picture of a man called Mark Tommy, and to click on the link, not thinking i clicked on the link, by then i knew it wasn't my friend, but a hoax. i didnt put my name or anything on the page. i exited messenger. i rang my friend this morning ,he knows nothing about it. what can I do ? I dont know if ive been hacked. cany you help me please, i have stage * terminnal cancer, and brain radiotherapy, so im a little slow. iv still got the message, and dont know what to do, please help.

GetHuman-cazholoh did not yet indicate what Facebook should do to make this right.

How GetHuman-cazholoh fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-cazholoh
Aug 2nd, 2019 - 3 years ago
Fixed
Seen by 22 customers so far
Similar issue to 587021 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-cazholoh started working on this issue
Aug 2nd, 2019 11:10am
GetHuman-cazholoh confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 2:30pm
GetHuman-cazholoh confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 2:36pm
GetHuman-cazholoh indicated the issue is not fixed yet.
Aug 3rd, 2019 4:05pm
GetHuman-cazholoh confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 4:06pm

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