Facebook Customer Service Issues

I recently had an issue with my Facebook account being accessed from a different state. When trying to reset my password, I kept getting errors stating the password I was entering was incorrect. After verifying my ID with Facebook, I received a link to recover my account. However, when attempting to change the password through the link, I received a message saying I had attempted too many times and to try again later. Despite taking the necessary steps to recover my account, I am still unable to access it. It appears that someone may have changed my password, and I am encountering difficulties during the recovery process. Additionally, the email addresses associated with the account are outdated, and I distinctly recall setting [redacted] as the primary email.

This morning my account was hacked. I was instructed to change my password, which I did. However, Facebook started using an old email address I hadn't used in years. I then submitted my ID and a picture holding a code provided by Facebook to verify my identity. Despite this, I am still unable to log in. Facebook suggested adding another email address, but even that didn't work as they kept trying to send the info to the old email address I no longer use. I have not set up SMS or code generator on my account. I am waiting to hear back from Facebook. Your assistance is appreciated.

My account was hacked, and it sent out a suspicious "video" without my knowledge. I alerted my contacts not to open it and shortly after, I got locked out of my account. I followed the instructed steps, including changing my password and removing my phone number and email. However, I've been unable to progress past the step of adding a new email address. Despite receiving the code via email, I can't input it in the required field. I've been attempting this for days since the incident occurred on Saturday. I've changed my password multiple times and attempted to add my email just as many times without success. I have important photos on my account that I wish to retrieve. I assure you I did not send the video – this was completely unauthorized. I urgently need help regaining access to my temporarily locked Facebook account under the name Kelly Dvorak. I've created a new account since but wish to retrieve my old one, which features a black and white profile picture of me with my 8-month-old daughter. Your assistance in resolving this matter would be greatly appreciated.

Dear Facebook Team, I have been experiencing issues with my pages for almost a week now. Last week, I requested the restoration of my original page, "MilleyMofficialpage" which was deleted by mistake. Despite multiple follow-up requests, the page has not been restored. Currently, I am trying to make some changes to the available page: 1. Rename "Milleymofficialpage" to "MilleyM- Your Fashion Story" 2. Change the username to "milleymofficialpages" for either "MilleyM" or "MilleyM -Fashion N Boutique Store" I am encountering difficulties in completing these changes and activating the page. I kindly request your prompt attention to this matter to either allow the necessary adjustments or reactivate the original deleted page. Thank you, Milley Moray Facebook User

A few years back, I created a Facebook page for my business but lost the login details. To overcome this, I made a new page instead of recovering the old one with a lost login request. Now I have two pages: one inactive for years and another actively used. This confuses new clients who come across the old page and think it's the right one. I'd like to find the login details for the original page to delete or deactivate it. I can provide proof of ownership and the details of the new, regularly updated page. Appreciate any assistance in this matter.

I've been inactive on Facebook recently, primarily using the mobile app. Shockingly, I received a text asking why I blocked someone when I had been using iMessage just yesterday. I soon realized my email and phone number had been altered, along with my password. After verifying my identity with friends' photos, I managed to reset my password. I find it puzzling that I couldn't log in from my phone despite using it just the day before. I submitted a photo of my ID for verification. It's urgent that I regain access to my account, especially as I suspect foul play by a hacker who accessed my account from Miami, Florida, even though I reside in Virginia. I'm unable to remove the new phone number and email address added to the account. I've taken the precaution of changing my email password. This breach has left me bewildered.

Social media platforms like Facebook, Instagram, Twitter, and others have been inaccessible in Eritrea since May [redacted]. Many users rely on an app called Thunder VPN to access these services. Previously, I never used Facebook on my mobile phone, only on desktop computers. However, due to the social media blockage, using it on desktops is no longer an option. Cyber cafes and internet cafes now only allow access through the Thunder VPN app on mobile devices. When attempting to log in to my Facebook account on my phone, the platform requested identity verification with two options: asking friends for help via a code sent to me or using the desktop computers I had used before. Unfortunately, I face limitations as I cannot contact friends via Facebook, and the platform remains blocked on desktop computers. Your assistance in resolving this issue would be greatly appreciated. Thank you for your support.

I have always been tech savvy but never had the urge to be on social media. Therefore, I struggled to set up my Facebook page. I intended to use the page to support my GoFundMe for medical bills and relocating for better healthcare. Unfortunately, Facebook disabled my page, possibly due to it not being properly set up. I believe it may have appeared like a fraudulent scheme to them. If my account gets reinstated, I will ensure it reflects my true intentions and is not misconstrued as a money grab. Your assistance in this matter would be highly appreciated. Thank you.

Hello, I need assistance with my Facebook page "Giftorz Digital." In [redacted], I created a page under the name "Giftorz Design Studio" and later changed the name with Facebook's approval. Following the name change, I was inadvertently removed from admin access. Despite my partner's repeated attempts to re-invite me as an admin, I am still unable to manage the page. I have submitted screenshots through support inbox for your reference. Your prompt assistance in resolving this issue would be greatly appreciated. I have been unable to determine the root cause of this problem as accepting admin invites repeatedly has not resolved the issue. Thank you for your help.

Hello, I am reaching out from the social media department of My Growth Fund. Unfortunately, our Instagram account has been blocked, and despite our numerous attempts to unblock it, we have not received any response. We have not deactivated the account and suspect that this may have been a mistake on the part of another party. Our organization is committed to abiding by all follower and platform guidelines and has not posted any inappropriate content. Our account, MyGrowthFundsa, focuses on empowering businesses, individuals, and groups. We aim to support Pan-African businesses and maintain a positive online presence. Please review our page and the content we have shared. We are dedicated to building and supporting entrepreneurs. We are looking forward to an update on the status of our account and are available for any further inquiries at the provided contact information. Thank you for your attention. Sincerely, Social Media Department, My Growth Fund

Hello, my facebook account has been disabled. I used a fake name which may have caused the deactivation. I've tried resetting my password, but after realizing it was disabled, I submitted my ID to facebook. They sent an email instructing me to click on a link to unlock and reactivate my account, but the link doesn't work. The email also mentioned a specific password to regain access, but that didn't work either. Although they changed my name and birthdate to the correct ones, I still can't access my account. I attempted clearing my browser cache and using a different browser, but it didn't help. I'm unsure what other options I have, but I'm eager to regain access to my account.

Hello, I am excited to reach out to you. I am a Palestinian residing in Gaza Strip, Palestine with a MSc in computer science from the University of New Haven, USA, acquired in [redacted]. Currently, I serve as a lecturer at the University College of Applied Sciences - Gaza, specializing in university systems design and development, and teaching courses such as OS, systems analysis, computer networks, and e-commerce. In recent years, my research has focused on Gamification and its potential to enhance audience engagement across various sectors. I have authored projects like “A Recommendation System based on Gamified Mobile-Learning Framework (RS-GMBLF) to measure school students’ preparedness for emergency education” and “Gamified learning center initiative to promote TVET education in Palestine”. Furthermore, I am delving into the impact of Gamification on online marketing, offering significant benefits. I am reaching out to introduce my proposal for a novel Gamified Online Marketing Platform (GOMP) framework and express my interest in collaborating to develop and launch this platform with you. This initiative has the potential to revolutionize digital marketing. Thank you, Mohammed Almasri

My account has been compromised by my ex who changed the password, email, and phone number linked to my Facebook. When I request a password reset, the code is sent to my old phone number [redacted]. I need Facebook to send the reset code to my current phone [redacted] instead. Despite repeating my request, neither Facebook nor Gethuman has addressed this issue. I am frustrated with the lack of response and urge for a resolution. If neither party can assist, please refrain from further communications.

Hello, I am reaching out from United Media Services LLC based in Muscat, Oman. We are a digital agency managing social and digital business for clients since [redacted]. We are facing an issue with our Facebook ad account. Recently, our account underwent a security check and required a photo ID for verification. We uploaded our company logo as requested, but unfortunately, our account was disabled. We have ongoing campaigns and it is critical to regain access. We kindly ask for assistance in reactivating our Facebook page and ad manager account promptly. We are prepared to provide any necessary documentation to verify our business's identity. I oversee campaign setup in the ad manager, while my team handles client postings. You can reach me at [redacted] 99 35 [redacted] or [redacted] Thank you.

I am encountering difficulties running Facebook ads as each personal account I create is promptly disabled, despite my attempts to recover them by submitting identification. It seems this issue arose because I may have previously had multiple accounts or mistakenly advertised on a personal account. Regrettably, any account linked to my shop is now blocked. Here is the list of emails I used for creating Facebook profiles that got disabled: - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] I also provided my friend Florian Guillet's email ([redacted]) to use for advertising, but his account, too, was promptly disabled after running a few ads. I am dedicated to advertising on Facebook and would greatly appreciate any assistance you can provide, including help to regain access to the account "[redacted]"

Hello, I am dealing with a cognitive disorder that seems to be dyslexia along with another attention disorder. This morning, I noticed that I accidentally left a negative review on a Facebook page. I vaguely recollect writing it, but I was surprised by the content. I don't fully comprehend what I expressed and would like to take it down. The review is causing issues, and I want it removed from the page. Once I address this, I plan to deactivate my Facebook account. I believe it's best for me not to be online if I am unintentionally posting things due to memory issues related to my condition. I don't trust myself on Facebook as I fear I might impulsively say things I don't mean and then forget. I am sorry for any trouble this has caused.

Subject: Assistance Needed with Impersonation Issue on Facebook Dear Facebook Team, I am facing a serious issue where my ex-husband is using our son's name and surname on Facebook without permission. He has created a profile under our son's name, Tiandre Scheepers, and has blocked me to prevent me from reporting the second profile. He even advertises a business on the fake profile. I, Magde Du Toit, have reverted to my maiden name on Facebook (Du Toit) while still using the Scheepers email address due to business reasons. I can provide supporting documents such as my ID and our son's birth certificate to prove the impersonation. This situation is intruding on my son's private life, and I seek your urgent help in resolving this matter. Kind regards, Magde Du Toit (South Africa)

Hello, I am Ameya from Mumbai, an actor in Bollywood films for the past 19 years. You can verify this information by searching my name on Google. I am looking to verify my page and Instagram account. Recently, I encountered an individual named Amol Ghodke from Pune who offered to assist with the verification process for a fee of 80k. He claimed that a payment was necessary as a bribe to Facebook workers who handle the blue tick verification. Despite his lack of celebrity status, he provided fake links to show verification examples. I have all the chat records and I am considering filing a complaint against him. He even suggested a plan to manipulate my profile for verification which I found suspicious. When I expressed my intention to report him, he promptly disappeared and seems to have help from someone inside Facebook. I have saved all chat snapshots and need guidance on where to lodge a complaint.

On July 1st, my Facebook account linked to [redacted] was disabled after a hacker posted an inappropriate religiously motivated post on Air Adventure Golf Tour's page using my profile as I was an admin. The same situation happened with Future Golf's account managed by Ali Terai, another admin. Despite trying to appeal, I couldn't receive verification emails as my previous email was inactive, and I couldn't communicate with Facebook. John Dyer contacted Facebook on my behalf, but after 3 weeks, there was no progress. I created a new account under [redacted] for managing ads for Air Adventure, but it got disabled within 48 hours, possibly due to the name discrepancy. After Facebook informed John Dyer that my old account wouldn't be recovered, I created a new account with [redacted] but faced another disablement on August 1st with an unknown error during the appeal process. Any assistance in securing and restoring my accounts is greatly appreciated. Best regards, Jon Perrett

Hello, I am facing an issue on Instagram and have been struggling to find customer service support. I attempted to report an Impersonation Account but couldn't proceed as I am not the impersonated individual. The account @mark_jun_hong is impersonating @twnnass, who has asked for my help to report this since he has been blocked by the impersonator. @mark_jun_hong has been harassing me and creating fake accounts to scam people. Urgent action against this scammer is necessary to protect others on Instagram. Please contact me at [redacted] for more information. Thank you.