Hello. My facebook account was being disabled by facebook. I was using a fake name whic...

GetHuman3347933's Recover Disabled Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3347933 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman3347933's own words
Hello. My facebook account was being disabled by facebook. I was using a fake name which was probably the reason for deactivating my account. I've tried resetting my password as it wasn't clear at first what the reason was for not being able to access my account. After knowing that it has been disabled, I've sent facebook my ID.*They've sent me an email in return telling me to click on a link that will forward me to their site to unlock and reactivate my account. Unfortunately that link doesn't work. *The email also stated I could login on facebook and use a specific password to get access to my account back. That didn't work either. *The email states they've changed my name and birthdate to my real name and birthdate. So that means I should have access to it now but as I've mentioned, I don't have access to it. *I tried clearing the cache in my browser, using a different browser etc in hopes that the link doesn't work because of something like that but unfortunately, that didn't work either.*So here I am, I have no idea what options I have left. I just want to get my account back. *I hope there's still a chance to get it back.

GetHuman3347933 did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman3347933
Aug 1st, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 584901 others
0 customers following this


GetHuman3347933 started working on this issue
Aug 1st, 2019 8:40am
GetHuman3347933 indicated the issue is not fixed yet.
Aug 5th, 2019 6:57pm