Hello, I'm Nik! My phone was stolen, hence I don't have an access to my old SIM card th...

GetHuman-niksub's Recover Disabled Account issue with Facebook from July 2019

Help with my Facebook issue
First: share to improve GetHuman-niksub's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-niksub may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-niksub's own words
Hello, I'm Nik! My phone was stolen, hence I don't have an access to my old SIM card the Facebook account was linked to. Later, my Facebook account has been locked due to security reason. I know my password and I can change it with the link I receive via email. However, after changing the password I'm being asked to either approve on a device I used before or to login with SMS code sent to my phone number. Earlier, there was another option to indicate friends messaging me recently. I failed about ** hours ago, and this option doesn't show up anymore. Since I'm trying to log in from the laptop I used before and I don't have an old Smartphone or SIM card, I can't log into Facebook for the past two days. I wonder if there is any solution to this. Thank you very much in advance. Nik

GetHuman-niksub did not yet indicate what Facebook should do to make this right.

How GetHuman-niksub fixed the problem

We are waiting for GetHuman-niksub to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Disabled Account issue
Reported by GetHuman-niksub
Jul 31st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 583121 others
0 customers following this

Timeline

GetHuman-niksub started working on this issue
Jul 31st, 2019 1:10pm
GetHuman-niksub indicated the issue is not fixed yet.
Jul 31st, 2019 5:31pm
GetHuman-niksub indicated the issue is not fixed yet.
Jul 31st, 2019 5:31pm
GetHuman-niksub indicated the issue is not fixed yet.
Jul 31st, 2019 5:32pm
GetHuman-niksub indicated the issue is not fixed yet.
Aug 1st, 2019 3:36am

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians