I have somehow been locked out of my account (Veronica Clarke) which I've had for many...

GetHuman3333695's Recover Hacked Account issue with Facebook from July 2019

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Before contacting them, items GetHuman3333695 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3333695's own words
I have somehow been locked out of my account (Veronica Clarke) which I've had for many years. My email (*****@***.com) had somehow been deleted from my account with only a very very old email I had used as a teenager and no longer have access to (*****@***.com). I'm not too concerned about my personal account, however I've been locked out of my business account (The Luxe HQ) for * weeks now as I've tried to recover my access to my linked personal account. I've retrieved my special * digit codes from my * trusted contacts, and when I attempt to input my details I get the error code "your trying to many times, try again later." I'm not sure how this can be as I tried once on the weekend and * days later I attempted again with no luck... could someone please help?

GetHuman3333695 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3333695
Jul 30th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 580292 others
0 customers following this

Timeline

GetHuman3333695 started working on this issue
Jul 30th, 2019 12:31am
GetHuman3333695 indicated the issue is not fixed yet.
Jul 30th, 2019 5:06am

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