Facebook Customer Service Issues

I have a personal Facebook account under Heath Shankles, and also run a business page called Yuppypuppy with over 5k followers. I created an 8-minute video to post on Yuppypuppy, recorded on my wife's phone as it has a better camera. However, I couldn't send the video due to its size. When I attempted to log into my Facebook account on her phone, my whole account got disabled. Despite sending three pictures of myself to verify my identity, my account remains locked. My business heavily relies on Facebook ads, and the situation has put everything on pause. I'm concerned about the ongoing ad charges while I can't access my account. It's a frustrating situation that needs to be resolved promptly.

Hello, my name is Benito Luciano, and I urgently require assistance. I am experiencing continuous difficulties with my Facebook account. Despite my best efforts to adhere to the guidelines, I keep receiving notifications stating otherwise. It is crucial for me to retain access to this platform as it allows me to stay connected with my family, friends, and girlfriend in the Philippines. I am certain that someone is intentionally causing these issues due to personal reasons, and I fear having my account disabled. I have already taken all necessary security measures, but I am reaching out for your support to prevent any further disruptions.

Hello, my name is Raquel Romero. I am struggling with accessing my Facebook account due to a phone number issue after switching carriers. Facebook deactivated my number, which is linked to the two-factor authentication code, preventing me from receiving login codes. Despite trying various methods, including contacting Facebook support, I have not received assistance. I am seeking help to disable the two-factor authentication temporarily so I can regain access to my account. Thank you for your time, I hope to resolve this matter soon. Raquel Romero

Hello, I am Zola Lena, the founder and chief creative director of House Of Lena, an advertising agency located in Johannesburg, South Africa. Our company has collaborated on campaigns with major brands such as Heineken, Smirnoff, Old Mutual, and Government South Africa. Realizing the significance of our online presence akin to these renowned brands, we encountered an obstacle while setting up our Facebook page due to a page with a similar name already in existence. We kindly request to secure @hol as our username to resolve this matter promptly. We hope you will consider our request, as you have accommodated other prominent entities like NBA and HBO. Thank you for your prompt attention to this matter. Best regards, Zola Lena

I believe all my accounts have been compromised, including my Google account, Facebook, and Google Play. I had trouble accessing my Facebook account a while ago and assumed it was deleted, but when I checked last night, it was still there. I tried to recover it but encountered difficulties. Today, I went through the recovery process, created a new password, and even identified pictures of friends. However, after receiving a code on my email to reset the password, I am still unable to access my account due to needing to log in from a known device that I no longer have. This account is significant to me as it holds memories of my children since [redacted]. How can I prove that it's my account and regain access? Your assistance in recovering this account would be greatly appreciated. Thank you for your help.

I suspect someone has compromised my account and altered my password. Despite entering the correct password, I am unable to access my account. Access is crucial since several college organizations rely on me for information within specific groups. The system is attempting to send a verification code to a defunct Yahoo email address, although my active email is on Gmail, also linked to my Facebook. Even though my phone number is linked to my Facebook account for login purposes, I am unable to access it. It is frustrating that there seems to be no logical explanation besides potential hacking. Upon reviewing my account through a friend's phone, no suspicious activity was noted. It appears that Facebook is inexplicably preventing my login attempts. I would greatly appreciate assistance with this matter.

Dear Sir/Madam, I have received an email claiming to be from Facebook regarding my account. Could you confirm if this is legitimate or just a phishing attempt? Thank you, LK --- Hi LK, We have noticed that the account registered under the name Luck Kheng Pua has been disabled for impersonation, which violates our Community Standards. If you believe there has been a mistake, please provide a form of identification containing your photo, name, and date of birth. For more details on our Community Standards, you can visit: [redacted]. Additionally, you can learn about the types of IDs we accept in our Help Center: [redacted]. When you submit your ID, we will retain it for up to one year to enhance our systems for identifying fake IDs. Your information will not be visible on Facebook. To adjust your Identity Confirmation Settings, visit: [redacted]. Thank you, The Facebook Team

I am a Facebook user named Mary S. I came across a Keto pills ad on the platform and made a purchase for 2 bottles with a free third one for $33.00 each, totaling $[redacted].00 USD. The issue arose when I was charged $[redacted].00 AU as a resident of Australia due to the misleading currency. The "contact us" option on the website didn't work, leaving me frustrated. It's disheartening to see Facebook promoting such scam ads, denting their credibility. The website in question is ketodiet.com. I can be reached at [redacted]. This situation needs urgent resolution to prevent further actions. Thank you, Mary S.

Hello Facebook support team, I encountered an issue yesterday while trying to log in to my account "winnie.whitney.31." I was informed that I entered an old password, which I never changed. When attempting to reset my password, I faced a challenge as I could not access the email associated with my account. The email was created back in [redacted] when I opened my Facebook account. To complicate matters, Yahoo stated they could not recognize the email account I used, and I had not linked my phone number to my Facebook profile for password recovery. In an attempt to resolve this, I created a new email address through which you can communicate with me for account recovery. However, a typographical error led me to mistakenly provide the incorrect email address "[redacted]" instead of "[redacted]" After realizing this mistake upon checking for messages, I am reaching out for assistance. Despite previously submitting my ID, Facebook indicated that it was already received. I submitted my passport with my real name as Winnie Ochieng, while my Facebook name is Winnie Whitney. Additionally, there is a discrepancy in the birthdate listed on my passport as 26.08.[redacted], whereas on Facebook, it reads 26.08.[redacted]. I can provide a picture of my passport for verification. Please advise on how to proceed with account recovery. Thank you for your help.

On June 11, I accepted a friend request from a lady who was offering a Facebook grant. She had me write down some numbers like Claim number FB[redacted], ticket number FB172.[redacted], Batch number FB0051/[redacted], and Serial Number E4AF3[redacted]. Feeling scared on June 14, I blocked her from my Facebook page [redacted] Unfortunately, she changed all my login details while I was at the hospital visiting my mom. Now, I can't access my account, which is a problem because I work from home and had important information on there. I didn't realize there were restrictions on Facebook posts. It's crucial for me to regain access as I can't leave the house to work due to my husband's disability.

My Facebook account [redacted] has been hacked. The password was suddenly changed, and I am unable to access the email accounts where the password reset code is sent. I keep receiving an error stating "You are trying too often. Please try again later." when using trusted account codes. I am trying to recover my account. As of July 29, [redacted], 4:37 PM MNL, I could perform a password reset after recovering my email for the code. However, there is now 2-factor authentication on my Facebook account that I didn't set up, and the mobile number linked is not mine. I am currently unable to log in. I have submitted a request to Facebook for authentication using the attached ID.

Subject: Urgent Assistance Needed for Facebook Account Dear Support, I sincerely apologize for my actions that led to the deactivation of my account. I now realize the error of my ways and acknowledge that my previous behavior went against Facebook's rules. I mistakenly believed that private conversations via inbox were acceptable as long as both parties agreed, but I now understand this is not allowed on the platform. Having been an active user on Facebook for the past ten years, losing access to my account has caused me great distress. I assure you that I have already faced severe consequences for my actions and have learned from this experience. I am willing to abide by all guidelines in the future and contribute positively to the Facebook community. I kindly request a chance to regain access to my account as it holds significant personal value. I am committed to upholding the platform's standards and ensuring such violations do not recur. Your understanding and consideration in this matter would greatly ease the complications I am currently facing. Thank you for your attention and for the opportunity to rectify my mistake. Sincerely, Solomon Bekele

Dear Support, I sincerely apologize for my actions that led to the deactivation of my account. I understand now that my behavior was against Facebook's rules. I mistakenly believed that private conversations were acceptable to share if both parties agreed, but I now realize my error. In my ten years on Facebook, I have never posted such content on my page or shared it without consent, and I acknowledge that this is not allowed on the platform. I humbly ask for the opportunity to regain access to my account as it holds significant personal content. I have already faced significant consequences for my actions and have learned a valuable lesson. I am committed to following the rules and being a positive member of the Facebook community moving forward. I hope you will consider my request and grant me another chance. I have reflected on my mistake and am dedicated to upholding the guidelines in the future. Sincerely, Solomon Bekele

I'm facing a problem with my Facebook and Instagram accounts being hacked. The hacker altered the login details, including the email address, passwords, and usernames. My previous Facebook email was [redacted] and password was musashi1. On Instagram, the username eli_plopper with the password musashi1 was compromised, along with the account goonsqaud2k16 with the same password. I need assistance to reclaim access to my accounts. Moreover, my Facebook account got disabled due to the hacker's actions, not mine. I've been reaching out via email for four days with no response. I urgently need help from a real person to address this issue promptly.

Dear Support, I sincerely apologize for my actions that led to the deactivation of my account on Facebook. I understand now that my previous behavior was against the rules, and I regret my mistakes. I wrongly believed that as long as both parties consented to sharing certain content privately, it was acceptable. I realize now that this is not allowed on Facebook, even if both individuals agree to it. I have been an active member of Facebook for the past ten years, and losing access to my account has been a significant loss. I am truly sorry for my actions and the consequences they have brought. I have learned my lesson and promise to abide by the rules going forward. I have already faced severe repercussions for my mistake, and I am willing to rectify the situation. I have always been dedicated to reporting inappropriate content and contributing positively to the community. I understand that everyone can make errors, and I am committed to being a responsible user on Facebook. I humbly request a chance to regain access to my account so that I may continue using the platform responsibly and make amends for my past actions. Thank you for considering my request and for potentially allowing me the opportunity to rectify my mistake and bring ease and happiness back to my life.

After AT&T admitted two weeks ago that my computer was hacked, I had a troubling experience. Despite having internet service suspended, I could still access the internet, but the firewall and virus protection were disabled. Money was stolen from my account on December 2, [redacted], and a Directv Now Streaming Account was created in Texas, a place I've never been. The bank, which I've been with for nearly 20 years, flagged AT&T for fraud and money theft. I took steps with the Federal Trade Commission, the Department of Consumer Protection, and the Better Business Bureau, and even filed a police report. My Facebook account was also hacked. After getting a new computer and changing my email due to AT&T's actions, I faced issues accessing Facebook. Despite multiple attempts to recover my account, including reaching out to Facebook, I have not received a response. As an admin for educational groups on Wolves, I am eager to resume posting about wildlife conservation efforts. The Geek Squad from Best Buy mistakenly recorded the setup year as [redacted] instead of [redacted]. If Facebook continues to neglect its users, more individuals might opt to leave for alternative platforms.

My computer was hacked and destroyed, leading me to purchase a new one and create a new email address. Despite explaining my situation to Facebook multiple times due to having a landline phone number, I haven't received any response. The 6-digit code sent to my phone was for a cell phone, making it impossible for me to access my account for two weeks. I am a Creator and Admin of two Worldwide Groups and a co-founder of a third, urgently needing access back. I am prepared to escalate this matter to officials if not resolved within 24 hours, including contacting our Congressman and Senators from Wisconsin. Furthermore, I plan to involve news stations to address issues beyond just login problems. I experienced Bullying and Harassment in a Secret Group, prompting my departure. Facebook's lack of monitoring in Secret Groups is concerning, as I promptly remove such behavior in my Groups and report it to Facebook. This treatment from the Admin of Endangered Wolves and Panthers, Troy Kussable, and group members is unacceptable.

I am trying to change the username on my business page "Trondheim Meditasjon & Yoga" to 'tmyno' from 'tmy11'. The username 'tmyno' was not available initially, so I requested the current owner to switch it. After the change, the link fb.me/tmyno shows as 'unavailable'. However, despite waiting for weeks, the system still prompts me to enter an available username. How can I resolve this issue?

Last night, as I was getting ready to sleep, I briefly checked my Facebook account. Suddenly, I was added to a group chat that seemed to be from Vietnam. A Facebook account named Nguyễn Ngọc Duy Thắng visited my profile. Shortly after, I was logged out of my account. When I tried to log back in, I was informed that my password had been changed, along with my recovery contacts and email. The hacker even changed my profile picture and gained control of my account. I urgently need assistance to recover my account, which I've had since [redacted] and contains many precious memories. I hope for your help in resolving this issue.

I am struggling to regain access to my locked account, and despite submitting my Passport for verification as requested, I am stuck in a loop of receiving invalid links and non-functional passwords. The emails I keep receiving about login attempts from various locations are adding to my frustration. I have tried the recovery process multiple times, only to be prompted to upload my ID again. It seems like this situation needs human assistance to resolve, as the automated process is not helping me regain access to my account.