Several days ago, my husband noticed weird stuff that was posted on my Facebook page. T...

GetHuman-enarveso's Recover Hacked Account issue with Facebook from July 2019

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Before contacting them, items GetHuman-enarveso may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-enarveso's own words
Several days ago, my husband noticed weird stuff that was posted on my Facebook page. The profile picture was changed to a man holding a large gun and the language was changed. All of my tags were removed and replaced with the hacker’s name. All of my other photos are still on my profile. I tried logging in but was notified that the password was changed. I tried everything that was listed in the help center on Facebook. Facebook finally emailed me after reviewing my driver’s license. The email was not in English but translated to say that the “problem was fixed.” I tried logging in again and the man’s gun picture is still on there and it says my account is disabled. This is very frustrating and upsetting and I would really appreciate some help in restoring my account and removing the user who has taken over my account. Thank you

GetHuman-enarveso did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-enarveso
Jul 27th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 577015 others
0 customers following this


GetHuman-enarveso started working on this issue
Jul 27th, 2019 6:31pm
GetHuman-enarveso indicated the issue is not fixed yet.
Jul 27th, 2019 10:43pm

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