Facebook Customer Service Issues

Archive 723

The following are issues that customers reported to GetHuman about Facebook customer service, archive #723. It includes a selection of 20 issue(s) reported July 25, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I kindly request Facebook to reinstate my account promptly and refrain from further contact. Despite providing the requested photo, my account remains disabled under the claim of violating standards, which I find unreasonable. I rely on this platform to stay connected with certain family members and consequently need it to be active continuously. The constant issues with Facebook are becoming unbearable. I am considering creating a new encrypted account to prevent interference. As a public figure representing voters in my district, maintaining my online presence is crucial. The repeated harassment from Facebook is unacceptable, and my legal counsel believes there may be grounds for legal action. I urge for my account to be restored promptly without any further disturbances. You can reach me at [redacted]
Reported by GetHuman-fryman on गुरूवार, २५ जुलाई २०१९, शाम ५:१० बजे
My Facebook Ads Manager got disabled, and I'm unsure why. Support mentioned it was a billing issue after investigating and couldn't proceed. I haven't used Facebook ads in months. Last time, I only used a $5 credit but was billed $35, so I disputed it. I now grasp how Facebook ads operate. I've dedicated a lot to my new ecommerce venture and need my account reactivated to promote my store (www.bellazeal.com). I've updated my card details and prepared. I've educated myself for months and attended classes. As a single mom, I'm relying on this to succeed. Please reconsider reinstating my account. Your understanding is greatly appreciated. I'm a responsible RN who pays my bills promptly. Thank you.
Reported by GetHuman-bellazea on गुरूवार, २५ जुलाई २०१९, शाम ५:२१ बजे
I have had a Facebook account for over a decade. I set up a business account where I'm the main admin, and I also added my partner as an admin. Due to some issues, I left the business, and she changed my personal profile's name from Lyzelle van der Merwe to Essie van Wyk without my consent. When I discovered this, I confronted her, and as a result, she got my personal account deleted. I've been attempting numerous times to have it reinstated, but Facebook's support has not been very responsive. It's been more than a decade of connections, photos, and memories all vanishing because of one decision! I've been trying to prove my identity by sending multiple copies of my ID to Facebook at [redacted], but they haven't taken any action or reached out to assist me. - Lyzelle
Reported by GetHuman-lyzelle on गुरूवार, २५ जुलाई २०१९, शाम ५:२६ बजे
I recently got a new phone and lost my Facebook app. Now, I have re-downloaded it and tried to log in, but it showed my son's information and account instead of mine. I initially thought I had to re-add all my friends but now most of them have reappeared under my son's account. When I originally set up my son's account, I used my email and phone number. So, when I log in now, it only recognizes his name. I need to cancel his account so I can possibly set up mine again. If not, I just want both of our accounts canceled. It's frustrating not to reach a live person for help with this. I find it ridiculous to have to explain all of this. Can someone please email me with the steps to resolve this? Dealing with this app is so frustrating, and I am exhausted from it. Thank you.
Reported by GetHuman-enjperez on गुरूवार, २५ जुलाई २०१९, शाम ५:३० बजे
Last night, I received a notification on my phone indicating that someone attempted to log into my account from California. This morning, upon accessing my Facebook account, I realized that I had been logged out with my password and email changed. I created a new account using my old email, [redacted], to check if it was still associated with the original account, only to discover it wasn't. The phone number linked to the account, [redacted], is outdated, while my current number is [redacted]. I reached out to the Facebook help center and submitted my photo ID to the new email. However, when I try to reset my password using the link provided, it says I've entered the code too many times, even on the first attempt, preventing me from logging in. I am hoping for assistance in regaining access to my account via the new email or phone number provided.
Reported by GetHuman3310514 on गुरूवार, २५ जुलाई २०१९, शाम ५:३७ बजे
Dear Facebook, I am incredibly upset to discover that my account has been disabled for reasons I cannot comprehend. Recently, I uploaded genuine photos from a trip to Sicily with my fellow colleagues from the University of South Africa. These photos were completely appropriate and in no way violated any terms or guidelines. I personally took these photos and did not engage in any hate speech, threats, or abuse towards anyone. I have submitted my identity document as requested but have not received any feedback. I am considering deleting my Facebook profile altogether as it seems to offer little value and randomly disables harmless accounts. Please provide me with a valid explanation for this action via email promptly. I urge you to address this matter at your earliest convenience. Sincerely, Professor A. Kreuiter
Reported by GetHuman-kreuiad on गुरूवार, २५ जुलाई २०१९, शाम ७:१९ बजे
I received a 7-day ban after sharing an innocent photo of my 3-year-old daughter for my family to see. Despite appealing the decision, the platform upheld the ban claiming it violated their standards. The picture shows my daughter in her panties wearing a headband, showcasing her preference for accessorizing without clothes. It's frustrating to face this ban as the image is not inappropriate or sexual in any way. I am disappointed by the lack of understanding in their response, prohibiting me from using even Messenger. It's disheartening when compared to other content on the platform.
Reported by GetHuman3311350 on गुरूवार, २५ जुलाई २०१९, शाम ७:४६ बजे
Recently, while on Facebook, I came across a profile of someone named Steve P Lance through mutual friends. Intrigued by his charitable work and religious beliefs, I sent a friend request. Shortly after, he messaged me claiming to work for a Facebook Freedom money program and requested personal information. I was promised cash rewards for a fee, but upon sensing a scam, I threatened to report him. Suddenly, I was locked out of my account, and he began contacting my friends. Struggling to regain access, I resorted to sharing old posts but they vanished as well. Feeling frustrated and deceived, I turned to Facebook for help but was asked for money, which was unacceptable given my financial situation. I am determined to seek justice and demand resolution.
Reported by GetHuman3311381 on गुरूवार, २५ जुलाई २०१९, शाम ७:५१ बजे
Recently, I've been encountering issues with Facebook regarding the special effects makeup I share on my profile and in makeup groups. Despite my warnings and disclaimers, Facebook has been erroneously flagging my content. It's frustrating to be blocked, only to have the block lifted a few hours later with an apology for the mistake. However, the situation escalated when I was recently blocked for 7 days due to a misunderstanding about self-harm in my makeup photos. What baffles me is that my makeup looks have been approved multiple times before, and yet I still faced this unjustified block. It's disheartening to see numerous posts on actual abuse while my harmless makeup art gets me banned. I believe the issue lies in a misunderstanding or misinterpretation of special effects makeup as something harmful. My frustration with this inconsistency is growing.
Reported by GetHuman-allygui on गुरूवार, २५ जुलाई २०१९, रात ८:०७ बजे
Hello! I am reaching out to address an issue I encountered with my business's Facebook page, AnonymityFilms.com. I established this page in [redacted] or [redacted] and have consistently updated it with new content over the years. Recently, I decided to rebrand and created a new Facebook account to link to my business page, as my original account contained personal content that I wanted to separate. However, when I went to upload new content to my business page, I discovered that both the page and my account had been deleted. Research indicated that Facebook may have removed them due to suspicion of being fake accounts. I was in the process of deactivating my personal page when this occurred. If possible, I would greatly appreciate if I could recover my AnonymityFilms.com Facebook page, which has been a vital platform for showcasing my work over the years. I am prepared to provide evidence of my ownership through various business-related email accounts. I am hopeful for a resolution to this matter and look forward to your assistance in retrieving access to my business page.
Reported by GetHuman3311800 on गुरूवार, २५ जुलाई २०१९, रात ९:०९ बजे
I believe my account was hacked, and I want to change my password. Unfortunately, the system wouldn't accept the password I had saved. I got so frustrated trying to navigate through this that I considered just deleting my entire account, but I now realize that wasn't the best solution. I am now struggling with reconnecting with my old friends. They are unsure whether to accept my friend requests, and I am facing confusion with my friend list. Everything on my newsfeed looks different. I have heard that I can recover my old account within about two weeks, but it has been longer since the incident occurred on June 30th. Is there still a chance of recovering it? How can I ensure that I am not being hacked or have a virus? Thank you.
Reported by GetHuman-amspring on गुरूवार, २५ जुलाई २०१९, रात ९:१९ बजे
I recently started a business and decided to advertise on my old Facebook account which had been inactive for a while. Due to the lack of a profile picture, Facebook flagged my activity as suspicious and requested a clear photo of myself, which I was unable to provide at the time. I created a new account with a profile picture, but my account was disabled again due to having multiple accounts, all stemming from a misunderstanding. I need to reach out to Facebook to request the deletion of all my accounts so I can start fresh. Advertising on Facebook is crucial for my business, and without it, I am at risk of shutting down. I urgently need assistance in resolving this issue as having a functional Facebook account is essential for the success of my business.
Reported by GetHuman3312015 on गुरूवार, २५ जुलाई २०१९, रात ९:५५ बजे
Hello. I have been experiencing issues with my Facebook account for over a week now. Despite reporting the problem three times through Facebook, I have not received any replies. The problem I am facing is that when I click on the profiles of people I am not friends with, their profile picture, background photo, and the rest of the page appear small and aren't functioning properly. The page fails to load completely. I've confirmed it's not just my phone, as the same issue occurs on my mom's phone too. This problem doesn't seem to be related to private profiles, as I've checked with friends whose Facebook pages display correctly. I have images to better illustrate the issue. I have already checked for updates, uninstalled the app, logged out, and tried various troubleshooting steps, but the problem persists, and it's frustrating that it's only affecting my account. I would appreciate any help in resolving this issue. Thank you.
Reported by GetHuman3312123 on गुरूवार, २५ जुलाई २०१९, रात १०:१५ बजे
Last night, I received a security alert indicating someone tried to access my account. I intended to select "no" but mistakenly chose "yes," resulting in my account being shut down. Additionally, during the recovery process, I noticed two different phone numbers linked to the code being sent. It seems the hacker changed my password and contact information, including my phone number for Facebook login. This situation is critical for me as a medical professional and veteran with important contacts. I urgently need assistance to recover my account and track down the hacker to prevent future breaches. Your help is greatly appreciated.
Reported by GetHuman3312214 on गुरूवार, २५ जुलाई २०१९, रात १०:३३ बजे
I am trying to access my internationalpressclubofchicago.world Facebook page, but it's asking me to respond to comments I didn't write. I find the difficulty frustrating as interacting with a computer should be easier than dealing with people, but in this case, it's not. Despite this, Facebook is so pervasive worldwide. I enjoy sharing opinions on POTUS Trump and members of Congress, but currently, I am stuck resolving this Facebook issue. Perhaps reaching out to Facebook advertisers who impact its operations could help address this problem.
Reported by GetHuman3312369 on गुरूवार, २५ जुलाई २०१९, रात ११:१६ बजे
Hello! I recently connected my new ads page (SkyeBlueCo) to my Facebook (Sky Stevens) and have been using it for Instagram promotions. However, I received an error message stating I cannot use them because I am not listed as an admin. When attempting to promote a photo, it indicates "No Permission. You are currently logged in as Sky Stevens, who is not an admin of the account Sky Stevens," even though Sky Stevens is the admin of SkyeBlueCo. How can I resolve this? Additionally, Facebook mentioned they could not charge my card for my last Instagram promotion, despite it being the same card I have used consistently. I observed multiple charges on my bank statement from "FACEBK JTPUSMJSC2," occurring twice a day for the past few days. Assistance would be greatly appreciated!
Reported by GetHuman-skyekimi on शुक्रवार, २६ जुलाई २०१९, रात १:२५ बजे
I've had my account for around 8 years. I manage a Facebook group where I scheduled posts for a riddle game. Unfortunately, my account got flagged as robotic because of this activity. Even though I changed my phone number in settings a few years ago, Facebook still had the wrong one on file. I tried to confirm my identity by entering a code sent to my email, but then it prompted me to enter a code sent to the incorrect number. As a result, I can't access my account, where I have important photos and where family members contact me. It's crucial to me to resolve this issue due to ongoing family matters. Appreciate any assistance in restoring my account.
Reported by GetHuman-jade_sti on शुक्रवार, २६ जुलाई २०१९, रात २:०९ बजे
Months ago, I woke up and tried to log into Facebook, but received a notification that someone had tried to access my account from a different country while I was asleep. After updating my profile picture as requested, my account was disabled without any explanation. Despite submitting various documents and messages to Facebook for review, I have not received any response or assistance regarding the issue. I have sentimental photos and significant app purchases linked to my account that I am unable to access. I am eager to recover my account to retrieve precious photos of my family and make necessary changes if restoration is not possible. I kindly request clarification on why my account was disabled and seek assistance to resolve this ongoing dilemma.
Reported by GetHuman-toristar on शुक्रवार, २६ जुलाई २०१९, सुबह ४:३७ बजे
Hello, my name is Numan Khan. I am reaching out because my brother is having trouble accessing his Facebook account. He has forgotten his password and no longer has access to the associated phone number. The account was created in Kabul, Afghanistan back in [redacted], and the last login was in [redacted]/[redacted] from the same location. Currently, we are residing in Canada. The account name is Haji Emran Naseri. However, there might be slight discrepancies in the spelling of the name "Haji" and "Naseri." If necessary, I can provide identification to verify ownership of the account. I appreciate any assistance in helping us regain access to the account. Thank you.
Reported by GetHuman-mu_hamm on शुक्रवार, २६ जुलाई २०१९, सुबह ६:१४ बजे
This week my account was disabled, and I filled out a recovery form. I received a response stating that something I posted violated community standards. I am unsure what specifically triggered the violation and I am eager to address this matter. My Facebook account is vital for my business as a subcontractor tattoo artist. It is my primary means of communication with clients. Starting from scratch with a new account would be a significant setback. I have been using this account since [redacted] without any prior problems. I firmly believe I have not breached any guidelines as I am cautious about what I post. I am determined to resolve this issue and regain access to my account to resume my professional activities.
Reported by GetHuman-reesemad on शुक्रवार, २६ जुलाई २०१९, सुबह ६:२२ बजे

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