I believe my acct was hacked do I wanted to change my password. It wouldn’t accept th...

GetHuman-amspring's customer service issue with Facebook from July 2019

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The issue in GetHuman-amspring's own words
I believe my acct was hacked do I wanted to change my password. It wouldn’t accept the password I had written down & I needed my current password to create a new one. I got so frustrated going round and round, I thought I should just delete my whole acct and it would be no big deal. I was WRONG! I’m so mixed up on requesting all my old friends.. they don’t know if they should accept my friend requests, I am listed on a friends fb page as her friend, but don’t see her name on my list of friends, on and on. My whole newsfeed looks different. I heard you can recover your old account within about two weeks but it’s been been longer.. it happened on June **th. Any chance of recovering it? How do I know I’m not being hacked or have a virus???*Thank you

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Facebook

Customer service issue
Reported by GetHuman-amspring
Jul 25th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 574147 others
0 customers following this

Timeline

GetHuman-amspring started working on this issue
Jul 25th, 2019 9:19pm
GetHuman-amspring indicated the issue is not fixed yet.
Jul 26th, 2019 10:26pm

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