Hello,*I had a fake email from Facebook for copyrighted and after three days with the...

GetHuman3353439's Recover Hacked Account issue with Facebook from August 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3353439 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3353439's own words
Hello,*I had a fake email from Facebook for copyrighted and after three days with the help I found out that it was fraudulent .*They asked $***.** for three videos. I sent email to them that they are hackers then in a few hours my Facebook hacked. *Spams in my email. Help center in French. *The profile of man in grey color on full page of Facebook. When I click on it it is written in red three times : *Remove Facebook from your iPad. *Someone helped me and found two people that she said ty are using my account. *I can not create another account. **-Help center is in French.**- My new password can’t be confirmed or it writes invalid phone number. I don’t have another phone number. *Please check my account and those two names. *I appreciate you activate my Facebook. My relatives and friends they are waiting for my Facebook. *I need my Facebook very badly as it helps me a lot emotionally.*Thanks in advance. *Sincerely,*Malihe Moayerian***********

GetHuman3353439 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3353439
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 586354 others
0 customers following this

Timeline

GetHuman3353439 started working on this issue
Aug 2nd, 2019 1:19am

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