My name is Alicia Anne Cureton. I have a disease called multiple sclerosis. I was diagn...

GetHuman3353394's Problem With a Page issue with Facebook from August 2019

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The issue in GetHuman3353394's own words
My name is Alicia Anne Cureton. I have a disease called multiple sclerosis. I was diagnosed last year and melted down all over my Facebook account that I've had for over ** years. Yes I am embarrassed but it's a part of my life. I have friends and family all over the country and this is one of the best ways to keep in touch with them. I now have a new phone and a new phone number . My main problem is I cannot remember any passwords. I can't remember mine to Facebook, emails, etc. I have test results from a neuropsychologist stating I do have some cognitive impairment and some short term memory loss. I also have identification to prove who I am. My new phone is a Samsung Galaxy *** and was purchased for reasons of safety in case I drop it, for example. And also to keep up better with my accounts. (***) ***-****.. Any help will be greatly appreciated. Thank you.

GetHuman3353394 did not yet indicate what Facebook should do to make this right.

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Facebook

Problem With a Page issue
Reported by GetHuman3353394
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 586345 others
0 customers following this

Timeline

GetHuman3353394 started working on this issue
Aug 2nd, 2019 1:10am

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