Yesterday at about *:**am Facebook notified me that someone from another country tried...

GetHuman-amkomine's Recover Hacked Account issue with Facebook from August 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-amkomine's own words
Yesterday at about *:**am Facebook notified me that someone from another country tried logging into my account. I wasn’t sure what to do until I opened up the Facebook app on my iPhone. A statement popped up and had me answer either no or yes. I clicked yes and I’m embarrassed to say, I can’t remember exactly what the statement said. I understood it as, “your account was logged in from another country. This wasn’t you, correct?” I answered yes. I probably should have answered no. I know this now. I feel really dumb. I was still able to get into my fb but it was acting up. Closing out and freezing. It was closing out and freezing the day before as well. My name is Allie Kiel from Portage MI. My last profile picture is of my husband and I kissing on our wedding day. I posted the picture approximately on Aug *, ****. My latest post was from July **, ****. It is a picture of my husband and I on our wedding day and the post said happy anniversary. Currently the picture has been changed to a cat in lee lo and stitch costume. THIS IS NOT ME! The email attached to my account is *****@***.com. I’ve been working on recovering the password to this email but I am unable to currently. I did make a new account. I thought this would help but realized it wasn’t. I deleted the account and it is scheduled to delete Aug **, ****. *I truly appreciate any and all help that you can give me.

GetHuman-amkomine did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-amkomine
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 586275 others
0 customers following this

Timeline

GetHuman-amkomine started working on this issue
Aug 2nd, 2019 12:14am
GetHuman-amkomine indicated the issue is not fixed yet.
Aug 2nd, 2019 1:13pm
GetHuman-amkomine indicated the issue is not fixed yet.
Aug 2nd, 2019 2:57pm
GetHuman-amkomine indicated the issue is not fixed yet.
Aug 2nd, 2019 2:58pm
GetHuman-amkomine indicated the issue is not fixed yet.
Aug 3rd, 2019 12:01pm
GetHuman-amkomine indicated the issue is not fixed yet.
Aug 3rd, 2019 12:04pm
GetHuman-amkomine indicated the issue is not fixed yet.
Aug 5th, 2019 10:56pm
GetHuman-amkomine indicated the issue is not fixed yet.
Aug 5th, 2019 11:06pm

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