Hey there,*I hope you can help me, *My fiance's Facebook account has been hacked. When...

GetHuman3217606's Recover Hacked Account issue with Facebook from July 2019

Help with my Facebook issue
First: share to improve GetHuman3217606's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3217606 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3217606's own words
Hey there,*I hope you can help me, *My fiance's Facebook account has been hacked. When we tried to recover it * months ago, we couldnt get it back bcz the hacker changed the email of the account. But now the problem is getting serious, and he changed the name and started to go into personal stuff.*Regards

GetHuman3217606 did not yet indicate what Facebook should do to make this right.

How GetHuman3217606 fixed the problem

We are waiting for GetHuman3217606 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman3217606
Jul 9th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 550148 others
0 customers following this

Timeline

GetHuman3217606 started working on this issue
Jul 9th, 2019 9:27am