Hey there,*I hope you can help me, *My fiance's Facebook account has been hacked. When...

GetHuman3217606's Recover Hacked Account issue with Facebook from July 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3217606 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3217606's own words
Hey there,*I hope you can help me, *My fiance's Facebook account has been hacked. When we tried to recover it * months ago, we couldnt get it back bcz the hacker changed the email of the account. But now the problem is getting serious, and he changed the name and started to go into personal stuff.*Regards

GetHuman3217606 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman3217606
Jul 9th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 550148 others
0 customers following this


GetHuman3217606 started working on this issue
Jul 9th, 2019 9:27am