Facebook Customer Service Issues

Archive 687

The following are issues that customers reported to GetHuman about Facebook customer service, archive #687. It includes a selection of 20 issue(s) reported July 8, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Someone I know stole my phone, gaining access to my account. They changed my password, phone number, and email address without my knowledge. Even after deactivating it, they still use my Messenger to impersonate me. I had the account since [redacted] and it's crucial to me. I have tried contacting Facebook support, but due to the email change, I can't prove my identity. I can see the account on my phone but can't access it. Despite sending my ID picture, the issue remains unresolved. I need help recovering my account along with all the important photos and information on it.
Reported by GetHuman3214330 on Monday, July 8, 2019 7:00 PM
My Facebook account has been compromised. Someone has changed my phone number, email, password, and even switched it to a Yahoo account I can't access. They also took over my Messenger, which is distressing as the account contains precious photos of my deceased son, grandmother, and mother, along with my daughter's baby pictures. Additionally, I have lost contact with many friends and family members, including my great Aunt June, great Uncle Bill, and grandfather Lee. Recovery is urgent as the account holds sentimental photos from school, graduation, and with my best friend. I desperately need help restoring access to my account as this situation is very frustrating for me.
Reported by GetHuman3214618 on Monday, July 8, 2019 7:38 PM
I am concerned about a person who is accessing my Facebook account using a telephone number not associated with the platform. This individual has been harassing me and pressuring me to make purchases. This situation is causing me anxiety as a similar incident occurred in the past regarding a fraudulent grant. Please address this issue as it is affecting my peace of mind and making me and my friends uncomfortable using Facebook. I believe she is using some method to keep appearing on my account. I feel uneasy and would appreciate your assistance in resolving this matter. I will refrain from using Facebook until this is resolved. Please reach out to me at Donna888@[redacted] regarding this urgent matter. Thank you for your attention.
Reported by GetHuman1396842 on Monday, July 8, 2019 8:19 PM
I have deleted my Facebook account and wish to have it restored. Here are the details why: 1) I was informed to stay away for six weeks for the restoration to work. The last activity I have on record is from June 5, [redacted]. I'm uncertain if that's the deletion date. Currently, it has been just over a month, which is only three days past six weeks. I've attempted logging in without success. 2) I recently discovered the unexpected passing of an online friend. This news came as a shock to me, and I see this as an urgent matter. I hope for some compassion in this situation as it's within the timeframe for restoration. 3) The name I use on Facebook is what I'm known by, and I verified this previously when requested. 4) Due to losing my contacts after my computer malfunctioned, I rely on Facebook to connect with friends, especially now during this difficult time. I would appreciate any assistance in restoring access to my account.
Reported by GetHuman3215194 on Monday, July 8, 2019 9:01 PM
Mark Zuckerberg and other online platforms are slowly restricting freedom of speech, controlled by elites, big pharmaceutical and corporate leaders, and associated with the Illuminati and Agenda 21. You are no different from the puppet masters from the 13 bloodlines mentioned in the corrupted Bible. The AI named Sophia will betray you. I have a vision revealing these truths. If blocked, I will post a coded message. The wealthy set rules society won't follow to become rich, pushing medication, chemotherapy, radiation, fluoride in water, and supporting the satanic Agenda 21. Those awakening know the real agenda behind chemtrails harming society. The government silences those exposing the truth. Be prepared, as I will defend my rights and beliefs against the corrupt system. I am well-informed and ready to challenge the puppet masters.
Reported by GetHuman-findme on Monday, July 8, 2019 10:23 PM
Yesterday, my Facebook account logged me out automatically although I always stay logged in. However, upon trying to log back in, I encountered an issue with an old email address that I no longer have access to. It kept prompting me to provide a confirmation number linked to this old email. Despite being able to update my email and an alternate email, I am unable to verify my identity due to incorrect passwords. I even submitted my ID to Facebook without success. I attempted to reset my password using my Facebook profile picture but it redirected me to Gmail, which didn't resolve the issue. After speaking with customer support, I was advised to contact a tech support person, but I am hesitant to incur additional costs for an error I did not make. I am adamant about retrieving my original account associated with the email [redacted] or signing in with my phone number [redacted]. I hope there is a simpler resolution to regain access to my account without resorting to creating a new one.
Reported by GetHuman-ellenks on Monday, July 8, 2019 11:57 PM
Lately, I have been experiencing a strange issue with my Facebook News Feed on my computer. Multiple times a day, all posts disappear from my feed, leaving only one or two posts or sometimes none at all, leading me to the Welcome to Facebook screen. This occurs regardless of whether I view Top Stories or Most Recent. Despite reporting this problem to Facebook numerous times, the suggested solutions provided are not helpful. I have attempted various troubleshooting steps like logging off, switching browsers, and restarting my computer, but the problem persists on my PC while my phone works fine. I am seeking advice or a possible explanation for this recurring issue as it seems to be isolated to my computer.
Reported by GetHuman-chasgarv on Tuesday, July 9, 2019 12:04 AM
Hello, I am reaching out because I had an account on Facebook associated with the email address "[redacted]" My name is Peer Faraz Baloch. Today, when I tried to log in, I found that my account has been disabled. I am trying to understand the reason behind this and would appreciate your assistance in reactivating my account. Thank you, Peer Faraz Baloch Email: [redacted]
Reported by GetHuman3216178 on Tuesday, July 9, 2019 12:13 AM
I usually stay logged in to Facebook on my phone. However, on Thursday, I found myself unexpectedly logged out and couldn't log back in. Despite entering my password multiple times, it kept saying it was incorrect. I then discovered that someone had posted inappropriate and racist content using my account, indicating it had been hacked. I attempted to follow the guidance in the "help" section on Facebook, but I couldn't remember the email linked to my account, and my phone number had changed. I'm at a loss for what to do next and felt it was important to seek assistance here regarding this issue.
Reported by GetHuman3216203 on Tuesday, July 9, 2019 12:19 AM
I was logged out of my Facebook account unexpectedly. The email linked to my account is outdated, and I've changed my phone number. I'm unable to recall my password despite trying various combinations. I attempted to update my email, submitted my ID picture, and haven't received any updates. I'm eager to reset my password. Thank you for your assistance. - Jacob M.
Reported by GetHuman-reannaol on Tuesday, July 9, 2019 12:44 AM
Hello, I've encountered an issue with my Facebook account. It was suddenly disabled without any prior warning. I was not using the account at the time; in fact, I was asleep. I suspect it might have been compromised and used inappropriately which led to the disabling of my account. I am unsure if this action was done in error or due to suspicious activity. I kindly request assistance in recovering my account promptly. Thank you.
Reported by GetHuman3216327 on Tuesday, July 9, 2019 12:59 AM
I have multiple Facebook accounts associated with various emails that I am unable to access due to forgotten passwords. I need assistance in deleting these accounts as I am looking to create a new account for personal reasons. These accounts contain sensitive photos of a former partner involved in a domestic violence situation that I wish to remove. Your help in deleting these accounts would be greatly appreciated.
Reported by GetHuman3216338 on Tuesday, July 9, 2019 1:02 AM
My Facebook account is now asking for verification unexpectedly, despite my 10 years of use. Running my business on this platform, every moment offline means potential loss of customers. According to clients, all my posts are gone, leading to suspicion that I vanished with their funds. Urgently, I require my account reinstated. More than 24 hours have passed since sending my picture for verification, this prolonged delay is concerning.
Reported by GetHuman3216352 on Tuesday, July 9, 2019 1:05 AM
I'm struggling to recall the email or password for one of my business accounts on Facebook that I created four years ago. I've attempted various combinations, including old and current email addresses and phone numbers, but none have been successful. I simply want to log in and update the account details, but I'm at a loss.
Reported by GetHuman-bethlief on Tuesday, July 9, 2019 1:06 AM
My email, [redacted], got disabled on Facebook. After submitting all required documents, including my ID, I received multiple emails confirming my account reactivation. However, upon attempting to log in, I'm prompted for additional security verification. When I select it, I'm asked to choose a phone number as if I don't have one linked to my account, even though my account shows up when searching by phone number. I continuously get login emails questioning if it was me. Even after trying 2-factor authentication and receiving the codes via email, entering them leads me back to the additional security question asking for my phone. I'm unsure who else to reach out to for assistance. Please, can someone help me with this issue?
Reported by GetHuman-krmawhin on Tuesday, July 9, 2019 1:09 AM
I have been attempting to log into my Facebook account for a week now. I am using the correct email and password, but because it is a new device, it is asking me to verify my account. However, when I click "continue," it simply states that it cannot verify my account at this time. I have tried emailing multiple times without any response. I have had this Facebook account for years and now I am unable to access it. It allows me to log in briefly before prompting me to verify, then logging me out. I have various forms of ID to provide for verification. Please assist me in verifying my account so I can access my photos and other information on my Facebook page. My Facebook name is Jay Jump, and my real name is Jerry Jump. My father also has a Facebook account under the name Jerry Jump. I am willing to take any necessary steps to prove my identity. Your assistance in this matter is greatly appreciated.
Reported by GetHuman-jayjump on Tuesday, July 9, 2019 1:20 AM
I am Pawan Sharma from India, and I have been experiencing an issue for 8 months now. I have tried to reach out multiple times without any response. The problem is that I cannot access my Facebook account despite knowing my login ID and password. When I try to log in, I get a message saying "your account has been disabled." This happened out of the blue, and it has left me frustrated. Notably, my Gmail is not linked to my Facebook. I use my phone number for login. This is a serious issue for me, and I need a prompt and appropriate solution. You can contact me at [redacted] or [redacted]. My Facebook account is under the name Pawan Sharma with login IDs [redacted] and [redacted]. Thank you.
Reported by GetHuman3216406 on Tuesday, July 9, 2019 1:20 AM
I was browsing on Facebook and clicked on a link that led to an error, causing me to get logged out. I couldn't access my news feed afterward. The next day, I found out that my profile picture had been changed, and there were emails prompting me to reset my password (although I hadn't added any email to my account).
Reported by GetHuman3216409 on Tuesday, July 9, 2019 1:21 AM
My Facebook account, which I've had for years, was randomly asked to be verified recently. I completed the verification, but the next day, my account was disabled. I followed the steps to retrieve disabled accounts, but I have been unsuccessful so far. I created a new account to replace the disabled one, but after a few days, I was asked to verify that account as well. I mainly use my account for personal reasons with friends and family, and as far as I know, I have not violated any of Facebook's agreements. It seems like every new account I create gets shut down. I just want to regain access to my original account.
Reported by GetHuman-furnellt on Tuesday, July 9, 2019 1:45 AM
I'm having trouble logging into my account because the email linked to it is deactivated, making it impossible to receive the password reset code. I can provide the details of my trusted contacts as well as my cell phone number for verification purposes. When I click on "forgot password" and then select "no longer have access to these," I input my current phone number. However, instead of redirecting me to my trusted contacts, the page simply brings me back to the login screen. All I want is to regain access to my account by resetting my password and updating my email address.
Reported by GetHuman3216524 on Tuesday, July 9, 2019 1:50 AM

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