Facebook Customer Service Issues

Archive 686

The following are issues that customers reported to GetHuman about Facebook customer service, archive #686. It includes a selection of 20 issue(s) reported July 8, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account has been disabled since November 1st, [redacted]. Despite my numerous attempts to reach out for assistance, I have only received one unsatisfactory response from Facebook. I have been using the appeals link to communicate with their team, but my concerns have not been addressed. I even visited the Facebook office in Mumbai on November 13th, but I was informed that customer issues are only handled through the appeals link. It has been over 8 months since my account was disabled, and I am unable to connect with my friends or receive birthday wishes, which was especially disappointing on my birthday on November 13th. I am requesting a quick resolution to this matter, with a detailed explanation for the disabling of my account and proper justification. I believe that transparency is essential in addressing customer concerns. Thank you, Vinayak Bhovad.
Reported by GetHuman-bvinayak on Montag, 8. Juli 2019 10:23
I previously had an ads account but was not familiar with the policies, leading to repeated rejections of my ads. Unfortunately, my account is now disabled, but I have an available balance of $56.68 that I cannot utilize for future ads. I sincerely apologize for the oversight and would appreciate any assistance in reactivating my account or refunding the remaining balance. I am committed to understanding and complying with the policies moving forward. If reactivation is not possible, I would like guidance on how to receive the unused funds back either to my bank account or card. Thank you for your support.
Reported by GetHuman3211249 on Montag, 8. Juli 2019 10:57
I received a seven-day ban in June until July 5th, and now I've been banned again for a post dating back over a month ago, which was just a lighthearted meme. This latest suspension means I can't respond to birthday messages from family and friends on July 9th. I feel unfairly targeted as my previous bans or content removals were for harmless photos of animals, nature, and cartoons that I found funny or interesting. I share a variety of content about global issues, cultures, tragedies, and achievements without any profanity or nudity. It seems like someone is singling me out personally. I genuinely believe my posts align with community standards as they often reflect mainstream news or historical facts in a light or satirical way. Please review my page and the removed posts to understand why they were deemed inappropriate. I value following the rules and would appreciate a thoughtful response rather than feeling targeted on a platform I've been a part of for many years. Thank you.
Reported by GetHuman3211387 on Montag, 8. Juli 2019 11:51
I received a seven-day ban in June that extended until the * of July, followed by another ban for sharing a meme that was over a month old. The post was meant to be funny, similar to what a comedian would say on television. Today is my birthday, and I am unable to respond to messages from family and friends on July *th due to the suspension. I feel like I'm being unfairly targeted because past banned content consisted of harmless animal photos, nature pictures, and cartoons with no offensive material. I share content about global events, cultures, tragedies, and achievements without violating community standards. My recent ban was for a meme posted a while back, similar to many jokes or news updates regularly shared on the platform. I request a thoughtful response as I have always respected community guidelines and never posted false or inappropriate content. If you review my Facebook page, you'll see numerous photos flagged as violating guidelines, although they were simply humorous or artistic depictions without nudity or profanity. I believe someone is targeting me personally, and I seek clarification on why these posts were deemed unacceptable. You can find me at facebook.com*john.piazza.***.
Reported by GetHuman3211387 on Montag, 8. Juli 2019 12:11
I was suspended in June for seven days until July * and then banned again for a post from over a month ago, a silly meme. It was meant to be funny, like something a comedian would say on television. Today is my birthday and I won't be able to interact with my family and friends. It seems someone is singling me out, as my previous bans were for harmless photos like animals and cartoons. I post about current events and various cultures without offensive material and always share factual information. I don't see how my posts could go against community standards when they are similar to mainstream news content. Please provide a meaningful response. I believe I have been unfairly targeted. My Facebook page has many photos that were flagged, including nature shots and harmless humor. None contained nudity, profanity, or anything offensive. I am respectful of community standards and only share truthful content. Kindly review my posts and explain why they were deemed unacceptable. The humor may be satirical but not extreme. Thank you.
Reported by GetHuman3211387 on Montag, 8. Juli 2019 12:14
Hello, I am experiencing an issue with my Facebook account. There is a security check that requires me to verify my identity. When I try to receive a security code on my phone, I do not receive any codes despite trying multiple times. I then try to identify photos of friends, but after successfully verifying five photos, I receive a message that the feature is not available at the moment. I have been trying for five days to regain access to my account but have been unsuccessful. I have been a Facebook user for 10 years and have a lot of personal data on my account. Please assist me in resolving this matter as I am very concerned. Thank you for your help. My Facebook ID is arslanikram143[at]gmail.com. Email Address: arslanikram143[at]gmail.com. Contact Number: [redacted]8, +[redacted]38. Please contact me via email as I am very worried.
Reported by GetHuman-arslanik on Montag, 8. Juli 2019 12:25
Hello Facebook, INCA's access to the account has been denied - could it be a hacking incident?? From: Facebook <[redacted]> Sent: July 6, [redacted] 23:23 To: Rene Ladefoged <[redacted]> Subject: You have been removed as an administrator of Inca property service Hello René, You have been removed as an administrator of Inca property service on Saturday, July 6, [redacted] at 23:22 (UTC+02). You no longer have any role on this page. Operating system: Windows Browser: Chrome IP address: 80.62.[redacted].39 Estimated location: Copenhagen, 84, DK If you have done this, you can safely ignore this email. If you have not done this, please protect your account. Thank you, Facebook Security Team This message was sent to [redacted] If you do not wish to receive these emails from Facebook in the future, please unsubscribe. Facebook Ireland Ltd., Attention: Community Operations, 4 Grand Canal Square, Dublin 2, Ireland
Reported by GetHuman3211564 on Montag, 8. Juli 2019 12:37
In January, I discovered that my Facebook account had been hacked by someone from the east. Even my profile picture changed to theirs. I took immediate action by changing my profile picture and removing any unknown individuals from my friends list. I reported the issue to Facebook, but the problem persists. Whenever I try to view memories, they appear in Chinese, making it difficult to enjoy and share them. This ongoing problem is frustrating, and I kindly request assistance in resolving this matter to restore the normal functionality of my account. Thank you.
Reported by GetHuman-ltfccham on Montag, 8. Juli 2019 12:43
Hello, I recently received a notification on my account stating that it was put on a security check and is now locked. I tried to verify my identity by requesting a security code to be sent to my phone, but unfortunately, I did not receive any code despite several attempts to resend it. Then, I tried the option to identify photos of friends, but it displayed an error message and said the feature was not available at the moment. I have been trying for five days to regain access to my Facebook account, as I have been using it for nearly 10 years and have a lot of personal data stored in it. I would greatly appreciate any help in recovering my account. Thank you in advance for your assistance. Username: [redacted] Email: [redacted] Contact Number: [redacted]
Reported by GetHuman-arslanik on Montag, 8. Juli 2019 12:51
I have an old Facebook account that I haven't used in a while, and I am trying to delete it. However, I am unable to log in because it requires confirmation from "3 of my friends" whom I do not wish to contact regarding this matter. I am concerned about my data being stored on Facebook servers with no way for me to delete it completely. The help page insists on logging into Facebook to access any assistance, which is not helpful in my situation.
Reported by GetHuman-zlukaklu on Montag, 8. Juli 2019 13:07
I'm having trouble accessing my account after my computer crashed. I've been prompted to complete a security check with three steps on the Facebook app, but every time I try, it says, "We currently can't verify your identity. Please try again later." I've attempted this on my phone, iPad, and computer over the past 24 hours, but I continue to face the same problem. Can Facebook security help me resolve this?
Reported by GetHuman3211822 on Montag, 8. Juli 2019 13:29
After posting a question on someone's post yesterday, I was promptly blocked by FB. This has left me feeling upset and targeted by the platform. The post discussed Alex Jones and child pornography in his emails. My question was aimed at why many men engage in such behavior, highlighting the prevalence of child abuse. I did not intend to offend anyone. Given my history as a survivor of abuse, I am deeply concerned about the safety of children. Unfortunately, the FB algorithm failed to grasp the context of my inquiry. I believe my 1st Amendment rights are being violated, disrupting my online activities, which include community engagement. The sudden block has caused significant distress, affecting my well-being. Reinstating my access to FB is crucial for me.
Reported by GetHuman3211858 on Montag, 8. Juli 2019 13:35
There is a town page on Facebook that has been harassing myself and others for over 3 years. Despite being blocked, I have tried to report it through the provided links. I have collected screenshots over the years documenting their harassment and personal messages. The page needs to be taken down as they post lies about residents and then delete them, but I have evidence. I am looking to contact them directly to send the evidence as the report buttons do not provide enough space to explain the extent of their actions. Recently, I was reported for bullying by them, ironically with a screenshot of them bullying me. I hope they will see the truth if they review the post.
Reported by GetHuman-romanotl on Montag, 8. Juli 2019 15:00
Page - The Spiritual Healing Centre It has been a week, and still, our page is not visible. We have already suffered £10k in losses, impacting our work and causing us to accumulate debt. We are considering taking legal action in small claims court if we do not receive a satisfactory response within 14 days. This situation is affecting our clients who have paid for services that we are unable to fulfill due to Facebook's unresponsiveness. We urge Facebook to address this issue promptly to avoid further damage to our reputation and financial losses. Despite providing necessary identification, the lack of communication from Facebook is distressing. We have tried reaching out multiple times but have not received any meaningful assistance. Please help us resolve this matter before it escalates further.
Reported by GetHuman3212831 on Montag, 8. Juli 2019 15:49
It has been a week since our page disappeared. We have lost around £10k due to this and are going into debt. We will take legal action in 14 days if this isn't resolved. Our clients think we have stolen their money when it's Facebook causing these issues. Please help us before it goes to court. Our losses have reached £50k. We need access restored to avoid looking unprofessional. I have submitted my details before without problems. I have checked spam folders, but heard nothing. Please help recover our page. We are struggling to get any support from Facebook. We and our clients have been reaching out but with no response. Contact us immediately.
Reported by GetHuman3212831 on Montag, 8. Juli 2019 15:50
Dear Facebook, I am reaching out to request a change to my profile surname back to my current legal surname 'Scott'. I am aware of your 60-day policy set to expire on August 11th, but I am eager to change it back sooner, preferably immediately if possible. The reason I temporarily changed my surname to my maiden name was to create a school reunion group which I now regret. I am currently focused on business networking on Facebook to establish new contacts and using my maiden name is causing confusion. My business name is under 'Terri Scott', and I would appreciate it if you could verify this by checking my account and business page. I am sincerely asking for your assistance in allowing me to change my profile name back to 'Terri Scott'. I am looking forward to your response. Thank you, Terri
Reported by GetHuman3213228 on Montag, 8. Juli 2019 16:38
My Facebook account was deactivated by the platform, and I am unsure why this happened. Prior to deactivation, my password was changed without my consent while I was using my account. When I tried to recover my account, I received a message stating that my account had been deactivated by Facebook due to a violation. I genuinely did not breach any of Facebook's terms and conditions. This account holds all my memories from my teenage years to adulthood, and it also serves as a portfolio for my artwork on my Facebook page. Losing access to it has left me without a way to showcase my work to others. I am seeking assistance in recovering my account since there is no Facebook regional office in my country. Any guidance on how to contact Facebook support would be greatly appreciated.
Reported by GetHuman3213824 on Montag, 8. Juli 2019 17:53
I own two businesses, Magical Memories Photography and Lily's Flowers and Gifts, each with a Facebook page. I am merging the businesses under a new name, Pictures & Petals. I've requested a name change for Lily's Flowers and Gifts twice, but it was rejected for not aligning with Facebook's guidelines. Despite the denial reason, Pictures & Petals represents both photography and floral services. How can I successfully change Lily's Flowers and Gifts to Pictures & Petals?
Reported by GetHuman3213835 on Montag, 8. Juli 2019 17:54
I recently shared a video showing a caregiver mishandling a child while changing a diaper, which deeply upset me. I believe parents should be with their children to prevent such incidents. However, I was blocked from sharing and commenting on Facebook for three days due to a violation of their rules, which has caused me distress and even raised my blood pressure. At 64, I am unsure how to address this issue with Facebook, especially since taking legal action is not feasible for me. This situation has been troubling and has kept me up at night. I hope that Facebook will take appropriate action to address my distress. Thank you.
Reported by GetHuman3211183 on Montag, 8. Juli 2019 18:10
I have been receiving email notifications from Facebook Business to create Facebook Ads for Synergy Marketing Pro and Janelle Grimm, Spiritreneur. All my accounts appear "active" on my phone. I have invested significant funds in Facebook Ads over the years without ever receiving a clear explanation for my banning. I have a substantial following on my pages and have gone as far as taking Facebook Ads courses to ensure I comply with the rules and regulations. As a small business owner, regaining access to the platform is crucial for me. I am looking to launch a Christian Life Coaching Business to support others. I kindly ask for the reconsideration and lifting of the ban. Could we possibly schedule a phone call to discuss this matter further? My cell number is [redacted]. Thank you, Janelle
Reported by GetHuman3214027 on Montag, 8. Juli 2019 18:21

Help me with my Facebook issue

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