Hi, *A few days ago Facebook locked my account. They said its because someone else had...

GetHuman-janeord's Recover Hacked Account issue with Facebook from July 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-janeord's own words
Hi, *A few days ago Facebook locked my account. They said its because someone else had accessed my account. It then asks me to change mny password (which ive done) and to complete some security checks (which ive donee correctly) through identifying friends, to sending codes to my mobile (which never come though) to saying which device i was on last, to saying what last * comments i made on FB. NONE of these work and im still logged out. It often says this in unavailable when i finish one of the above. Its extremely frustrating and there seems to be no one to help. Ive tried contacting facebook saying my account is disabled and when i do this as i type in my email associated with the page it says it wont send as my account is NOT disabled. Please help!

GetHuman-janeord did not yet indicate what Facebook should do to make this right.

How GetHuman-janeord fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-janeord
Jul 7th, 2019 - a year ago
Fixed
Seen by 5 customers so far
Similar issue to 548241 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-janeord started working on this issue
Jul 7th, 2019 10:25pm
GetHuman-janeord indicated the issue is not fixed yet.
Jul 8th, 2019 2:45am
GetHuman-janeord confirmed the issue is fixed. Hooray!
Jul 9th, 2019 1:17am

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