I forgot my password on facebook because I have this condition where I tend to forget t...

GetHuman-tagoomi's Reset Password issue with Facebook from July 2019

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The issue in GetHuman-tagoomi's own words
I forgot my password on facebook because I have this condition where I tend to forget things and then I tried to reset my password on my email. Usually when I reset my password, a link will go to my alternate email (*****@***.com) but this time it wanted access on my original facebook email (*****@***.com) which I have been using for years now but I don't have access to because I forgot the password years ago. I mean it was fine because the alternate email thing is there whenever I wanna reset and change my pass but the issue here is after all the times I reset my pass, this is the first time it asked to open my ORIGINAL email (*****@***.com) which again, I don't have access to. I messaged yahoo support about this if they can give me my old email. I did verify myself to them but unfortunately, the OLD EMAIL HAS BEEN DELETED because of it being inactive. ( I mentioned I was using the mail for years without even opening it) So now I can't open my facebook because I can't open my original email. Is there some way I can get this back or get it back to ask me in my current email that I'm using.

GetHuman-tagoomi did not yet indicate what Facebook should do to make this right.

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Reset Password issue
Reported by GetHuman-tagoomi
Jul 5th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 545274 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-tagoomi started working on this issue
Jul 5th, 2019 2:56am
GetHuman-tagoomi indicated the issue is not fixed yet.
Jul 5th, 2019 7:10am
GetHuman-tagoomi indicated the issue is not fixed yet.
Jul 6th, 2019 3:41pm
GetHuman-tagoomi indicated the issue is not fixed yet.
Jul 7th, 2019 10:22am

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