I forgot my password on facebook because I have this condition where I tend to forget t...

GetHuman-tagoomi's Reset Password issue with Facebook from July 2019

Help with my Facebook issue
First: share to improve GetHuman-tagoomi's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-tagoomi's own words
I forgot my password on facebook because I have this condition where I tend to forget things and then I tried to reset my password on my email. Usually when I reset my password, a link will go to my alternate email (*****@***.com) but this time it wanted access on my original facebook email (*****@***.com) which I have been using for years now but I don't have access to because I forgot the password years ago. I mean it was fine because the alternate email thing is there whenever I wanna reset and change my pass but the issue here is after all the times I reset my pass, this is the first time it asked to open my ORIGINAL email (*****@***.com) which again, I don't have access to. I messaged yahoo support about this if they can give me my old email. I did verify myself to them but unfortunately, the OLD EMAIL HAS BEEN DELETED because of it being inactive. ( I mentioned I was using the mail for years without even opening it) So now I can't open my facebook because I can't open my original email. Is there some way I can get this back or get it back to ask me in my current email that I'm using.

GetHuman-tagoomi did not yet indicate what Facebook should do to make this right.

How GetHuman-tagoomi fixed the problem

We are waiting for GetHuman-tagoomi to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Reset Password issue
Reported by GetHuman-tagoomi
Jul 5th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 545274 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-tagoomi started working on this issue
Jul 5th, 2019 2:56am
GetHuman-tagoomi indicated the issue is not fixed yet.
Jul 5th, 2019 7:10am
GetHuman-tagoomi indicated the issue is not fixed yet.
Jul 6th, 2019 3:41pm
GetHuman-tagoomi indicated the issue is not fixed yet.
Jul 7th, 2019 10:22am

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians