Hello! I’ve had my account for more than ** years (I started using it when I was living...

GetHuman-roksiko's Recover Disabled Account issue with Facebook from July 2019

Help with my Facebook issue
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Before contacting them, items GetHuman-roksiko may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-roksiko's own words
Hello! I’ve had my account for more than ** years (I started using it when I was living in Russia and had a Russian phone number). Then I moved to China and tried to add a Chinese phone number to my account.*A couple of months ago my Facebook account was hacked (using my old Russian phone number which I forgot to delete) and I secured it. *I couldn’t restore access to this account using my Chinese phone number because the messages with the code were never received. So I tried sending the picture of my passport ID to Facebook support and after a week they sent me the link and one time password. Both of them didn’t work.*I created a new Facebook account with my Chinese phone number hoping that I can write to support but it was in vain. Right now I have only two options to restore account: *) send a message to Russian number (which I don’t own anymore) *) login from other laptops or phones (which has not worked so far). I don’t have an option of sending ID to Facebook anymore.*Do you think there is still something I can do to restore my account?*Thank you for any help!

GetHuman-roksiko did not yet indicate what Facebook should do to make this right.

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Recover Disabled Account issue
Reported by GetHuman-roksiko
Jul 4th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 545102 others
0 customers following this


GetHuman-roksiko started working on this issue
Jul 4th, 2019 9:10pm
GetHuman-roksiko indicated the issue is not fixed yet.
Jul 5th, 2019 3:15pm