On My Time line page, Have NO Cover photo, all of my album photos are missing...and...I...

GetHuman-ggenoves's Recover Disabled Account issue with Facebook from July 2019

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-ggenoves's own words
On My Time line page, Have NO Cover photo, all of my album photos are missing...and...I'd like to get it fixed..or...you will lose a lo of Customers...this is happening here in Las Vegas NV & Back in New Jersey...And you have no phone * for Cust. Service!

GetHuman-ggenoves did not yet indicate what Facebook should do to make this right.

How GetHuman-ggenoves fixed the problem
All of my Photo Albums, which contained almost **** Photos of ALL the * Big Cats of the World, when I went to a page, The Photos were scattered, and My Cover Photo was gone..I added another, It took, then turned off my Laptop for about ** minutes (-had to go somewhere-) When back, and everything was fixed..also knew it was not the laptop...A Tech support in New Jersey had the same problem...She said that F.B. was doing something, (NOT lowering $$$)...and it came back....I am a very Loyal Customer...** yrs with COX, my carrier.... and have never had a late fee, Have stayed with F.B. since I bought this Laptop, * yrs ago....Just satisfied that it was fixed...
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Facebook

Recover Disabled Account issue
Reported by GetHuman-ggenoves
Jul 3rd, 2019 - 2 years ago
Fixed
GetHuman-ggenoves shared how to fix
Seen by 5 customers so far
Similar issue to 544045 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-ggenoves started working on this issue
Jul 3rd, 2019 9:42pm
GetHuman-ggenoves confirmed the issue is fixed. Hooray!
Jul 4th, 2019 5:41am