Facebook Customer Service Issues

I am experiencing issues accessing my account due to suspicious activity. I have followed the steps to reset my password but encountered a problem when trying to proceed further with the account recovery process. Despite clearing my cache, I am unable to progress past a certain page as the system appears to be stuck. As a social media manager, it is crucial for me to have access to my account as it is not only used for personal reasons but also for professional purposes as a photographer. With many people relying on my assistance and a significant amount of content at stake, I am feeling anxious about not being able to regain entry into my account. Please advise on how I can resolve this issue promptly.

I am experiencing difficulty accessing my account due to suspicious activity locking me out. I had a similar issue in the past and successfully recovered my account. This time, after resetting my password, I encounter a pop-up instructing me to continue the recovery process, but the link seems unresponsive. Despite clearing the cache multiple times, I remain stuck on the same page. As a social media manager with responsibilities to numerous individuals, including friends and family, my account holds significant personal content, including thousands of photos as I am a professional photographer. I urgently require assistance to regain access to my account, as I have attempted unsuccessfully for the past 24 hours and feel increasingly anxious. Kindly assist me in navigating past the stagnant page for a security check to facilitate my return to Facebook. Thank you.

Dear gethuman Team, I am Wajeeha. Years ago, I created a Facebook account under the email [redacted] with the name Wajeeha Azam. This was a family account that got hacked recently. I received a notification stating my password was changed from a Galaxy J5 Prime, but it disappeared quickly, and my account was hacked. Despite trying, I couldn't recover it. I asked my family and friends to report the account to prevent further misuse. Unfortunately, the hacker still has control of it. It's an old account, and I can't recall my hotmail recovery password either. The hacker changed the name to Muhammad Ahmed, blocking and unfriending my family. I need help recovering my family account as it's causing distress. Contact me via video call for verification. My current email is [redacted], and the family members associated with the account are Muhammad Azam (father), Faiza Kashif (aunt), Muhammad Ch Waqas (brother), Faiqa Azam (mother), and Rubea Azam (sister). Please assist in reclaiming my family account. My current account is under Wajeeha Chaudhary. Your help is greatly appreciated. Thank you.

Hello, I am reaching out for assistance with my Facebook account under the username Dopest Prince. My account got suspended two days ago, and despite trying to recover it, I have been unsuccessful. I possess the account username, password, and the phone number associated with creating my Facebook account. When attempting to request a confirmation code via my phone number, I do not receive any code from Facebook. Even after successfully resetting the code and changing my password, I continue to face issues with not receiving the confirmation code to log in. As my account holds crucial information related to my studies and more, I am eager to regain access to it. Any help in retrieving my account or obtaining the confirmation code would be greatly appreciated. Thank you, Facebook. - Dopest Prince

Hello, I'm reaching out for assistance. My Facebook username is Dopest Prince. Two days ago, my Facebook account was suspended. Despite having my username, password, and phone number linked to the account, I have been unable to successfully log in. I managed to reset the password by receiving a code and updating it. However, upon attempting to log in, I am redirected to a confirmation page. Despite requesting a code to be sent to my phone number, I have not received anything after multiple attempts over the past two days. I am sincerely requesting help to regain access to my account as it holds vital information regarding my school and other important matters. I have been struggling with this issue for two days and eagerly await a solution. Thank you for your assistance. Best regards, Dopest Prince

I am unable to access the email [redacted] or the phone number [redacted] that are linked to my Facebook account. I can't receive the login code because I no longer have access to these. I need to update my phone number and email, but I can't log in due to the outdated contact information. My old phone was cleared by an AT&T manager without my consent, making it impossible to access my Facebook. There are important photos on my account that I don't have elsewhere, and I'm eager to regain access to connect with family and old friends. I've reached out for help for more than a week without any response.

Dear Facebook Team, I recently encountered an issue with my account where I was unexpectedly logged out after using a feature too rapidly. I have since followed the necessary steps to reset my password but am unable to complete the two-factor authentication due to not having access to an old phone number linked to my account. I kindly request your assistance in bypassing this step so I can update my phone number to regain access to my account. I have been using Facebook since [redacted] and it has been an important way for me to stay connected with my friends and family, especially during significant life events like my first pregnancy and birth this year. Your help in resolving this matter is greatly appreciated. Thank you for your attention to this matter. Warm regards, Tanisha M.

Dear Facebook Team, I recently encountered an issue with my account where I was logged out due to using a feature too quickly. I managed to reset my password via email and followed the prompts provided. However, I am having trouble with the two-factor authentication step as I no longer have access to the mobile number linked to my account. I kindly request your assistance in bypassing this step so I can log in using just my email temporarily. Once logged in, I intend to update my mobile number to ensure the security of my account. I have been an active user of Facebook from [redacted] to [redacted] and value the connection it provides me with my family and friends, especially during significant life events such as my first pregnancy and birth this year. I appreciate your help in resolving this matter promptly. Thank you for your attention to this issue. Best regards, Tanisha M.

Help needed! I recently activated two-factor verification two days ago. Today, after updating my data, I tried logging into my account's business section, but it kept asking me to input my password repeatedly without success. I double-checked my password by signing out and back in successfully. I also sent an admin invitation to an account with the email ([redacted]) but encountered the same issue when trying to log in. The first account, (F.B. Walker), is an admin of (DJ Thosis GH), while the other account is (DJThosis Gh), the personal account I invited. Urgently seeking assistance to resolve these login issues as I need to address matters on the business profile. Thank you.

Hello, I am reaching out for assistance regarding my Facebook account under the username Dopest Prince. I encountered an issue where my account was suspended two days ago, and despite repeated attempts to log in using my username, password, and phone number, I have been unsuccessful. My username is Dopest Prince and my contact number is +[redacted]71. I successfully reset my password by receiving and entering the code provided, but ongoing attempts to log in result in a confirmation page request for a code, which I do not receive on my phone. This has been a frustrating experience over the past two days. I kindly request help in resolving this matter promptly as my account holds valuable information related to my school and other important aspects of my life. Your assistance in resolving this matter would be greatly appreciated. Thank you in advance for your support. Best regards, Dopest Prince

I am a political activist who recently had my Facebook account disabled for expressing my political views favoring #BernieorBust. Facebook took this action without providing any due process. When requesting identification verification, I suspect this is part of a scheme to profit from facial recognition projects and government contracts. The lack of explanation for disabling the account is concerning, especially without due process. Additionally, I am troubled by the potential exploitation of private individuals' intellectual property through Facebook's terms and conditions. Requiring users to relinquish rights to their thoughts, behaviors, and habits for service access is perceived as intellectual property theft. Similar issues exist with Google, leading to societal control and restricted freedoms based on differing opinions. My political stance caused some friends to unfriend me, showcasing how dissenting views can be suppressed. Facebook's lack of appeal options or explanations further frustrate the situation. I am considering pursuing a class action, injunction, or due process action regarding this matter. Sincerely, Michael D.

Good morning, Facebook, I am facing a problem with my Facebook account since last week. I am unable to log in. My Facebook is associated with the company I work for. The issue is that every time I try to log in, they keep sending the 6-digit code to the company phone, which is a direct line. This means we are unable to receive the code to log in. How can we resolve this problem and have the code sent to our email or another phone? I have tried everything I can think of, but I am still stuck without any other options to resolve this problem. Can you please assist us in receiving the 6-digit code via email or text message? This issue arose when I attempted to switch my personal Facebook page to a company page and then encountered this problem. Your help would be greatly appreciated.

I am facing a serious problem as someone has stolen my identity and created a Facebook account using my name. This person, who is a hacker, sent me a link that I opened, resulting in them hacking into my laptop and stealing my pictures and videos. They are now threatening to post them unless I pay them $[redacted]. I refused, and they still posted the content. I urgently need help to delete this fake account. I can provide you with the link to the fake profile and my real profile. Please email me as soon as possible. Thank you.

I kindly request that Facebook addresses the matter concerning animal sales. Many customers, including myself, prefer purebred dogs but are not comfortable visiting breeders at their homes. Facebook's animal sales feature allows us to use Facebook Live to view breeders, their homes, and the animals we wish to purchase safely. Sadly, some breeders have faced threats, highlighting the safety concern. Facebook plays a vital role in facilitating this process. It is essential for buyers to thoroughly research breeders for credibility beyond Facebook's platform. Addressing the ongoing issues on Facebook is crucial. Will business pages for puppy and kitten sales continue to be permitted? This platform not only improves the safety of buyers but also ensures the security and privacy of breeders and their families.

My primary Facebook and Instagram accounts, which are linked, were both suspended simultaneously without any warning or explanation. It is unlikely for two separate but linked accounts to be shut down at the same time, leading me to suspect someone in my personal life who may have reported something on both platforms out of spite. This situation is causing me a lot of distress as social media plays a significant role in my daily life. I have had to rely on backup accounts with minimal activity or connections as my main accounts contained many photos that were not backed up elsewhere due to a recent phone replacement. I have tried reaching out to Tech Support on both websites, but have not received any meaningful assistance. If someone could please take the time to look into this issue and provide help, I would greatly appreciate it.

I manage an online store and have encountered issues with my Instagram bio link. The URL "www.storethough.com" is broken, displaying a message that the page is not available. Moreover, on Facebook, the link is being flagged as spam, although it is legitimate. I want to resolve this problem promptly as my store provides for my family. I kindly request assistance in resolving this matter so I can continue my business operations smoothly. Please review the link www.storethough.com and ensure it is functioning correctly. Find us on Instagram at Storethoughh and thank you for the support from the Storethough Team! <3

I recently discovered a concerning issue with my account as it appears that my daughter's email and password are associated with it instead of my own. I suspect she may have accessed my account when she used my laptop earlier this month. This situation is distressing as I use this account to stay in touch with my grandchildren. It seems that she has deliberately prevented me from accessing it by changing the login credentials. I did not change my password on Saturday, as indicated in the account activity. I urgently need assistance in restoring my email and password to regain access to my account and remove her information. I have already taken steps to secure my Google account, as she has used my personal details in concerning ways. I am determined to address this issue and protect my information from further misuse. My account is under the name Kathy Spargur Jones (maiden name Tullis). Your prompt help in resolving this matter is greatly appreciated.

I recently logged out of my personal computer and tried to log in on my phone, but Facebook (FB) is not accepting my password. I created a new password, but FB is sending the login code to my old phone number which I no longer use. FB prompted to use a recovery code, but since I haven't logged in, I can't retrieve it. I tried submitting a form with my ID card attached but have not received any feedback. This is my last hope as I need to access my account to respond to birthday messages. Your prompt assistance would mean a lot to me. Thank you.

I created a Facebook account about a year ago when I got my Alcatel Android phone. Everything was fine until my son made a second account on my phone. Now, I can't add my phone number because it's already in use. A few months ago, I tried to update Facebook and now it doesn't recognize my number. I got a new phone with Boost Mobile but kept my old number. My email on the Alcatel is messed up, and I haven't set it up on my new LG phone. I'm not tech-savvy and don't own a computer. How can I prove my identity, delete the extra accounts, and create a new one with my current phone number? My email is [redacted]

Hello, I'm reaching out on behalf of the Standin' on The Corner Foundation, a 501c3 organization located in Winslow, Arizona. We've encountered an issue with a local business on Facebook. We are seeking assistance or guidance on how to address this matter. The business in question is using the name "Standin' on The Corner" on Facebook, which is causing confusion as it does not accurately reflect their actual business name. Our organization is known for the iconic mural and statues located near their store, so we want to ensure our brand is not misrepresented. We are looking to contact Facebook to rectify this situation and protect our community asset from being misrepresented by a private entity.