I am a legitimate representative and owner of ibnb.gr. We've repeatedly objected to the...

GetHuman3167314's Problem With a Page issue with Facebook from June 2019

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The issue in GetHuman3167314's own words
I am a legitimate representative and owner of ibnb.gr. We've repeatedly objected to the inability to create advertising because of blocking the keyword "ibnb.gr" for spam. The domain ibnb.gr has been just used few days ago and NEVER before. The domain have been in our possession for about the last two years and have not been used until recently, in the creation of our tourist platform company. We even didn't had web hosting for this domain!!*I ask you warmly and by any means, to cancel the blocking, for which we have absolutely no responsibility.*We want to promote our advertisements in order to promote directly our site and WE CAN NOT.*Furthermore, you will find several snapshots taken by Facebook regarding the blocking of content and actions on the ibnb.gr page maintained by my me, Mrs. Balla Erda, for no apparent reason.**The ibnb platform is an electronic "gold guide" that allows its users and all types of professionals associated with the tourism industry (such as, for example, accommodation managers, plumbers, electricians, lawyers, accountants, restaurant companies, etc.) to communicate directly in order to provide users with the services offered by the professional services without providing itself with any of the services displayed through its platform, creating a single communication between platform users and professionals. It operates legally as an individual business (see also the attached opening of the work at the competent DOU Thessaloniki) with the distinctive title "ibnb" and the "ibnb.gr" mark, as it is also shown on the Facebook page.**Just a few days ago, immediately after the company's website came into operation, the content and actions of the ibnb.gr page were blocked by Facebook's security systems for violating community terms with regard to spam. It was immediately reported on the completion of the corresponding form on Facebook, but the blocking has not been lifted until today. It is easy to see that the inconvenience caused to the business during the tourist season is enormous and certainly difficult to repair. Spam protection methods and tools used by the company fully cover all security measures to be taken using Cloudfare, Modsecure, and SSL certificates. The ibnb.gr domain from the date of purchase until today has never been used in the past until just a few days ago, when the ibnb tourism platform was created. The Greek Register of Names, however, does not allow for any absolute control before the purchase of a domain name so that it can be used by previous owners. I also point out that the use of the company's distinctive title on its Facebook page was initially blocked, but it was allowed, however, which was accepted.**It should be noted that i am being assisted in the management of the platform from my husband, Mr. Stephanos Telioridis (Stefanos Tel), through whose account the aforementioned reports and objections were made.

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Facebook

Problem With a Page issue
Reported by GetHuman3167314
Jun 29th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 538854 others
0 customers following this

Timeline

GetHuman3167314 started working on this issue
Jun 29th, 2019 2:16pm
GetHuman3167314 indicated the issue is not fixed yet.
Jun 29th, 2019 2:18pm
GetHuman3167314 indicated the issue is not fixed yet.
Jun 29th, 2019 2:18pm
GetHuman3167314 indicated the issue is not fixed yet.
Jun 29th, 2019 2:18pm
GetHuman3167314 indicated the issue is not fixed yet.
Jun 30th, 2019 3:40pm