First I accept email that someone login on my Instagram account from other gadget in Tu...

GetHuman3159355's Recover Hacked Account issue with Facebook from June 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3159355 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3159355's own words
First I accept email that someone login on my Instagram account from other gadget in Turkey and it was not me*( June **. ****. at *:** PDT).*Then I got email that the my email adress on my Instagram is changed and I didn’t do this and it is not my email. My mail was *****@***.com and hacker put new email adress *****@***.com*Then hacker change the name of my profile from drruzic to drruzicc ( and this profile is active with my followers but I cannot log on it).*Then open new profil hrvoje.ruzic and it was not me.**Then he hacked my mail adress *****@***.com. When I realize that my profile is hacked I wrote to Instagram and sent them my pics with white paper and profile name, my name and code wich I recived.**But there's no answer until now.**I reported case to police because hacker start to blackmailing me that I need to buy him computer and tv by e-bay or he will do post inappropriate pics.**When I told him that I will not do this he start post inappropriate pics and disturbing me.***Can you help me to got back my profile* ********Hrvoje Ruzic

GetHuman3159355 did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman3159355
Jun 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 537056 others
0 customers following this

Timeline

GetHuman3159355 started working on this issue
Jun 27th, 2019 11:06pm