My Facebook account was hacked and the phone number was changed.*The impostor then regi...

GetHuman-roteemyd's Recover Hacked Account issue with Facebook from June 2019

Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-roteemyd's own words
My Facebook account was hacked and the phone number was changed.*The impostor then register another account for me with my phone number. When I tried to login, it took me to the new account. At first, I didn't notice until my family and friends reported to me someone is using my account to collect money. It was when I checked that I discovered that the account I was in is not my account, my real account was hacked.*I used my username to find my account and discovered that the number on it was being used to call my friend to invest in a get rich quick scheme. After finding my account which is https:**www.facebook.com*azeez.ojo.*****I sent an ID to Facebook to help, but Facebook reset the password for the new account that I have full access to, and not my original account I reported to them. I replied the message I received through email explaining everything and asked them to reverse all the changes made in my account, that my phone number is ***********, *********** not the phone number on it which is ***********, and they failed to resolve it. *And this is the new account the impostor created for me, I deleted* Today.https:**www.facebook.com*ojo.azeez.*******And this is my original account*https:**www.facebook.com*azeez.ojo.****

GetHuman-roteemyd did not yet indicate what Facebook should do to make this right.

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Recover Hacked Account issue
Reported by GetHuman-roteemyd
Jun 27th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 536397 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-roteemyd started working on this issue
Jun 27th, 2019 11:17am
GetHuman-roteemyd shared this issue with others over email
Jun 27th, 2019 11:18am
GetHuman-roteemyd indicated the issue is not fixed yet.
Jun 27th, 2019 6:26pm